ISOC & Technical Support Engineer | Customer ServiceISOC & Technical Support Engineer | Customer Service
Fanele
1,200/mo
Cape Town, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,200
per month
($7/hour)
Member since October 2026
Profile Description
I am a reliable and solutions-driven professional with over six years of experience in technology-driven environments, spanning network operations, infrastructure security, technical support, customer service, onboarding, and quality assurance. I recently worked as an ISOC Engineer at Rain Pty Ltd, where I monitored 4G/5G RAN, IP Core, and DWDM transmission systems using Zabbix, MAOS, Huawei U2020, NetAct, and Master NCE, analysed alarms, ran health and utilisation checks, diagnosed connectivity...
Top Skills
Email Support · 4 yearsPhone Support · 4 yearsTicket Management · 4 yearsZendesk · 4 yearsOnboarding · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportAdvanced
Ticket ManagementAdvanced
Phone SupportAdvanced
ZendeskAdvanced
Technical SupportAdvanced
Virtual Assistance & Admin
AsanaBeginner
Specialized Skills
OnboardingAdvanced
Quick Stats
Age33 years
English LevelFluent
ID VerificationNot verified