Jonathan

Virtual Assistant || Customer Service

Jonathan

ID Verified
1,200/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Remote customer service and inbound sales professional with 6+ years of experience supporting US-based businesses across customer support, sales conversion, order management, logistics coordination, and client relations. Skilled in handling inbound and outbound calls, live chat, and email; converting inquiries into sales through consultative selling; resolving customer issues; processing orders; and managing third-party logistics (3PL) partners to ensure accurate and timely fulfillment. Experien...

Top Skills

Phone Support · 5 yearsEmail Support · 3 yearsHelp Scout · 3 yearsInventory Management · 3 yearsOrder Processing · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportAdvanced
Ticket ManagementAdvanced
Help ScoutAdvanced
Live Chat SupportIntermediate
ZendeskBeginner
Customer.ioBeginner

E-commerce & Marketplace

Order ProcessingAdvanced
Inventory ManagementAdvanced
Order FulfillmentIntermediate
ShopifyBeginner
GorgiasBeginner
Product Listing OptimizationBeginner

Sales & Business Development

SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

Executive Assistant ServicesBeginner
CalendlyBeginner
Email ManagementBeginner
Calendar ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Monday.comBeginner
ClickUpBeginner
AirtableBeginner
BasecampBeginner

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified
Portfolio
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