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Executive Assistant with 2 years of remote experience supporting founders and CEOs in the UK and Kenya. I take over calendars, inboxes, travel, follow-ups, and SOPs so leaders can focus on decisions, and I build simple AI-supported systems that cut manual work. Recent results: - Built an ElevenLabs AI voice agent that answers inquiries in the founder’s voice and logs every call, handling 30 calls in a week. - Automated a wellness and fitness client’s onboarding in [link hidden], improving the process by 90%. - Improved project delivery timelines by 85% at Angaze by turning decisions into tracked actions. - Kept on-time task delivery above 80% at LocaeRise through daily follow-ups with team leads. - Grew a client’s LinkedIn following by 32% in four months, reaching 99,448 people. What I do: - Executive support: calendar and inbox management, travel, meeting preparation, CRM records, and proactive follow-ups - Operations: trackers, SOPs, and project coordination in Asana, ClickUp, and Notion - AI and automation: voice call agents, [link hidden] workflows, and AI meeting notes with Granola and [link hidden] How I work: clear processes, short written updates, strict confidentiality, and no chasing needed. I flag risks early and tell you what I assumed when you’re unavailable. Tools: Google Workspace, Microsoft 365, Notion, Asana, ClickUp, Trello, Calendly, HubSpot, [link hidden], ElevenLabs, Canva I’m looking for a long-term role with one executive or leadership team, where I can take on more responsibility and build systems that last.

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Provided executive-level administrative and operational support to licensed REALTORS®, brokers, investors, and real estate teams while ensuring efficient day-to-day business operations. Managed complex calendars, scheduled appointments, buyer consultations, listing presentations, property showings, inspections, appraisals, final walkthroughs, open houses, and closing appointments. Coordinated residential real estate transactions from contract to closing by preparing, reviewing, organizing, and tracking purchase agreements, disclosures, addendums, amendments, and other transaction documents. Maintained compliance with transaction deadlines and communicated regularly with buyers, sellers, lenders, escrow and title companies, attorneys, inspectors, contractors, vendors, and other parties involved in each transaction. Managed CRM systems by entering, updating, and maintaining client information, transaction records, lead pipelines, follow-up schedules, and electronic filing systems while ensuring data accuracy and confidentiality. Generated reports, spreadsheets, listing presentations, Comparative Market Analyses (CMAs), property research, and market data to support pricing strategies and business decisions. Supported listing management by creating and updating MLS listings, verifying property information, coordinating professional photography and videography, preparing marketing materials, and ensuring listing accuracy across multiple real estate platforms. Developed and managed digital marketing campaigns by creating engaging social media content, including graphics, reels, videos, captions, newsletters, email campaigns, brochures, flyers, and promotional materials to increase brand visibility and generate leads. Conducted high-volume outbound cold calls to homeowners, absentee owners, landlords, and property investors to identify motivated sellers and acquisition opportunities. Built rapport with prospects, handled objections professionally, gathered detailed property information, qualified leads based on motivation and timeline, and scheduled appointments for acquisition managers and real estate agents. Performed consistent lead nurturing through phone calls, text messages, emails, and CRM follow-up campaigns to maximize conversion rates and maintain a healthy sales pipeline. Collaborated with acquisition specialists, sales teams, and brokerage staff to ensure seamless lead handoffs and successful transaction outcomes. Managed incoming emails, phone calls, and client inquiries with professionalism, delivering exceptional customer service and maintaining strong client relationships. Demonstrated excellent organizational, communication, multitasking, problem-solving, and time management skills while working independently in fast-paced remote environments and consistently meeting performance goals and deadlines.

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Detail oriented Digital Support and Community Specialist with hands on experience managing customer engagement queues, social media content workflows, and digital platforms. Proven ability to handle incoming inquiries, moderate online spaces, and execute digital marketing tasks using tools like Meta Business Suite, Canva, and Google Workspace. Proactive, reliable with asynchronous workflows, and focused on keeping digital operations running smoothly.

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Highly resourceful and proactive professional transitioning into a Virtual Assistant role, leveraging 2 years of background in customer service. I posses exceptional communication skills, advanced proficiency in data entry and a fast adaptation to remote tools like Zoom and Notion. I am committed to delivering flawless organizational support, managing client correspondence and enhancing operational efficiency for entrepreneurs.

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My name is Mercy , a Social Media Manager and Real Estate Virtual Assistant with 5+ years of experience helping businesses grow their online presence while streamlining day-to-day operations. I specialize in social media strategy, content creation, content scheduling, community management, Canva design, video editing, analytics, and brand growth. I also have experience supporting real estate and property management teams with CRM management, lead generation, listing coordination, tenant communication, vendor coordination, administrative support, and customer service. I’m organized, proactive, detail-oriented, and passionate about helping businesses build strong brands while keeping operations running smoothly.

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Results-Oriented Digital Marketing Specialist with 7+ years of experience supporting brands across Kenyan and international markets. Highly skilled in planning and executing targeted digital marketing strategies that drive measurable results, including a 20% lift in online visibility and overall reach. Expert in managing and optimizing paid media campaigns on Google Ads, Bing Ads, and Meta Ads, consistently achieving up to a 30% increase in conversions. Strong background in budget management, cost control, and data-driven performance enhancements, contributing to a 25% improvement in ROI. Proficient in analyzing campaign analytics to provide clear, actionable insights that strengthen decision-making and boost client satisfaction by 20%. Well-versed in conducting detailed website and content audits and implementing SEO improvements that have delivered a 25% rise in organic traffic. Experienced in producing SEO-driven content for websites and social media, resulting in enhanced engagement of up to 25%. Demonstrated success in optimizing Google Business Profiles to elevate local rankings and increase customer visibility. Equipped with a proven track record of delivering high-impact marketing outcomes and prepared to elevate your digital presence to the next level.

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I am a reliable and hardworking person with several years of experience in office administration, customer service, and technical support. I have experience handling emails, organizing files, managing daily tasks, and assisting clients and team members. I am organized, pay attention to details, and can work independently or with a team. I am always willing to learn new skills and provide the support needed to keep daily operations running smoothly.

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Motivated and adaptable professional with experience in customer service, administrative support, appointment setting, data capturing and CRM management.Skilled in communication,problem-solving and using digital tools to support daily business operations. A quick learner with basic coding knowledge,strong attention to detail and the ability to work independently in a remote environment.Eager to contribute to a team while continuously developing new skills.

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Customer Support and Operations Specialist with 7 years of BPO industry experience across customer service, financial services, logistics, technical support, and account-related operations. Experienced in Salesforce Service Cloud case management, Email-to-Case, queue monitoring and routing, reporting, performance metrics, complex customer escalations, payment investigations, order and shipment tracking, and cross-functional coordination. Skilled in documenting cases, prioritizing outstanding inquiries, monitoring response times and backlogs, and following through on resolutions to support SLA compliance. Detail-oriented, adaptable, and committed to accurate records and effective customer outcomes.

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Service Quality Specialist II | Uber Manila COE Supports service quality functions within the Manila Center of Excellence. Works in a quality-focused operations environment supporting service standards and customer experience. COE Specialist II – U4b | Uber Manila COE Supported Center of Excellence operations in a specialist capacity. Qantas Reservation Specialist / Lalamove US Customer Service | Stellar Philippines Inc. Handled reservation support for Qantas and customer service support for Lalamove US. Provided customer-facing support across travel reservations and U.S. customer service operations. Events & Programs Organizer / Volunteer Management | Gawad Kalinga QC Core Group Organized community events and programs and supported volunteer management and community organizing.

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A highly adaptable professional with strong communication, reporting, and documentation capabilities, offering support in remote SHEQ coordination, compliance consulting, training facilitation, proposal/report writing, and systems administration. Adept at working independently, collaborating virtually, and supporting multidisciplinary teams across operational and corporate environments.

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I have over 13 years of customer service and sales experience, including more than 3 years in the U.S. real estate industry as an Appointment Setter, ISA, and Virtual Assistant. My experience includes cold calling, lead generation, lead qualification, appointment setting, CRM management, and follow-up. I'm proficient with tools such as Follow Up Boss, GoHighLevel, REISift, PropertyRadar, Podio, RealScout, Ylopo, Celebrity Agent, and RingCentral. What makes me a great hire is my strong communication skills, ability to build rapport with prospects, and results-driven mindset. I'm organized, dependable, quick to learn new systems, and committed to keeping pipelines organized while consistently delivering high-quality work. I work well independently, adapt quickly, and always strive to exceed performance goals.

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Organized, detail-oriented IT graduate with over two years of administrative, data, and customer-facing experience, including records digitization, daily content updates, weekly team reporting, and front-line service in a food and beverage setting. Skilled at keeping records accurate, working independently to deadlines, supporting office staff, and learning new systems quickly. Seeking an administrative role where I can contribute strong organizational skills, attention to detail, and friendly, professional communication.

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Operations Manager with 14+ years of experience across management consulting and operational leadership, driving execution, building scalable systems, and leading distributed teams in fast-paced service environments. I specialise in bringing structure to growing organisations by developing SOPs, implementing accountability systems, and improving operational efficiency by 20–40%. I have led teams of 50+ staff across 5+ countries, managed 15+ international client accounts, and supported multi-country strategy and operations initiatives valued at $500K+. I am highly experienced in remote operations and cross-time-zone coordination, working with global teams across the US, UK, Europe, and Africa. I use project management, workflow, and communication platforms daily to ensure deadlines, deliverables, and client expectations are consistently met. I maintain a professional remote work environment and thrive in structured, results-driven settings that require strong communication, discretion, and reliability. I am seeking remote Operations Manager, Executive Operations, Virtual Assistance or Chief of Staff–type roles where I can take ownership of day-to-day execution, strengthen internal systems, and support leadership by ensuring teams deliver consistently and efficiently. I am available to work across multiple time zones and contribute immediately to organisations that value accountability, operational excellence, and proactive problem-solving.

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A highly organized and proactive Virtual Assistant with experience in administrative support, stakeholder communication, scheduling, data management, research and project coordination. Skilled in managing calendars, emails, document preparation, meeting coordination and customer inquiries while maintaining professionalism and confidentiality. Proficient in Microsoft Office Suite, Google Workspace, [link hidden], Trello and other digital collaboration tools. Demonstrated ability to manage multiple priorities, streamline workflows, coordinate teams and provide efficient remote support in fast-paced NGO, administrative and customer-facing environments. Strong communication, problem-solving and organizational skills with a commitment to delivering high-quality results and exceptional client service.

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Marketing professional with 4 years in digital marketing, advertising, social media, and lead generation.

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SEO Content Writer and Graphic Designer with 4+ years of experience creating SEO, Finance, FinTech and B2B content, website copy and social media graphics. Skilled in keyword research, content strategy and visual communication, with work contributing to 18% higher CTR and 12% higher engagement. Seeking remote SEO content and digital content opportunities.

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A highly accomplished and results-driven professional with extensive experience in developing and executing strategic sales initiatives, fostering client relationships, and delivering outstanding customer service. Proven expertise in driving revenue growth through data-driven strategies, optimizing business performance, and maintaining the highest standards of service excellence. Known for a customer-centric approach, exceptional problem-solving skills, and a consistent track record of exceeding expectations in both sales’ performance and client support. Passionate about creating sustainable, long-term partnerships, improving customer experience, and delivering measurable business outcomes.

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- Managed full-cycle bookkeeping and produced monthly trial balances and financial reports for seven group entities across South Africa, Ireland, Latvia, Mexico, the United Kingdom, Brazil and Guernsey, ensuring accurate records for management decision-making. - - - Reconciled multi-currency bank and credit-card accounts (ZAR, EUR, USD, GBP, MXN) across seven banking platforms — including FNB, Standard Bank, AIB, Investec, Revolut, Swedbank and BBVA — supporting accurate month-end closes. Prepared and submitted VAT returns monthly for South Africa (VAT201) and bi-monthly for Ireland, maintaining compliance across two tax jurisdictions. Processed monthly payroll for approximately 20 South African employees via SimplePay, including PAYE, UIF and SDL administration, and managed reimbursement and payroll records for approximately 25 Ireland-based international consultants. - Managed accounts payable across six entities (book value approximately R5M), including purchase order creation, new stock item setup, supplier reconciliations and GRN processing. - - - - Managed accounts receivable across four entities (book value approximately R4M), including monthly invoice dispatch, client statements, payment reminder communications and suspension notices. Prepared monthly accrual and deferred income and expense journals for four entities (South Africa, Ireland, Mexico, Latvia) and maintained fixed-asset registers with depreciation calculations for three entities. Processed intercompany expenses and management fees across five entities and maintained stock movement records for FOC issues to the support team. Collaborated with cross-functional teams and external stakeholders to identify and resolve accounting discrepancies, ensuring data integrity across all entities.

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I have experience in property management administration and a strong background in handling administrative tasks, I am confident that I can provide reliable and efficient support to any team. I am organized, detail-oriented, dependable, and capable of working independently while meeting deadlines. I am also willing to learn new systems, adapt to different working environments, and continuously improve my skills to meet the needs of your business.

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