Bonnie

Customer Support/Business Development Executive

Bonnie

1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

A highly accomplished and results-driven professional with extensive experience in developing and executing strategic sales initiatives, fostering client relationships, and delivering outstanding customer service. Proven expertise in driving revenue growth through data-driven strategies, optimizing business performance, and maintaining the highest standards of service excellence. Known for a customer-centric approach, exceptional problem-solving skills, and a consistent track record of exceeding...

Top Skills

Account Management · <1 yearAccounts Payable/Receivable · <1 yearAdobe Illustrator · <1 yearAdobe Photoshop · <1 yearAdobe XD · <1 year

Skills & Expertise

Content & Writing

Blog WritingBeginner
CopywritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
IntercomBeginner
FreshdeskBeginner
Help ScoutBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Data MiningBeginner

Design & Creative

Adobe XDBeginner
Adobe PhotoshopBeginner
Adobe IllustratorBeginner
CanvaBeginner
CorelDRAWBeginner
Logo DesignBeginner
Social Media GraphicsBeginner
Presentation DesignBeginner
CapCutBeginner
YouTube OptimizationBeginner

Finance & Accounting

QuickBooksBeginner
Accounts Payable/ReceivableBeginner
Payroll ProcessingBeginner
Budget ManagementBeginner
BookkeepingBeginner
Financial ReportingBeginner
Tax PreparationBeginner

Human Resources

RecruitmentBeginner
Candidate SourcingBeginner
PayrollBeginner
TimekeepingBeginner

Marketing & Growth

Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
LinkedIn AdsBeginner
TikTok AdsBeginner
Content MarketingBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner
Content StrategyBeginner
Instagram GrowthBeginner
TikTok GrowthBeginner
Twitter/X ManagementBeginner
LinkedIn OptimizationBeginner
YouTube Channel ManagementBeginner
Social Media AnalyticsBeginner
HubSpotBeginner

Real Estate Operations

AirbnbBeginner
Real Estate ListingBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Proposal WritingBeginner
Account ManagementBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner
Linkedin OutreachBeginner

Specialized Skills

OnboardingBeginner
Performance ManagementBeginner
Online Course CreationBeginner
Curriculum DevelopmentBeginner
Language TeachingBeginner
Coaching & MentoringBeginner
Technical TrainingBeginner
Corporate TrainingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
BardeenBeginner
ClickUpBeginner

Work Experience

Freelance Business Development Consultant

Security Solutions

Apr 2023 - Present

Key Achievements:

Successful Client Acquisition: Identify and secure new clients in the Alarm Response and Tracking Services sector, expanding SGA Security’s customer base and contributing to significant revenue growth. • Sales Target Exceeded: Consistently meet or exceed sales targets by proactively identifying high value leads and closing sales in a competitive security solutions market. • Strong Client Relationships: Build and maintain long-term relationships with key clients, fostering trust and ensuring customer retention through exceptional service delivery and after-sales support. • Effective Negotiation & Deal Closing: Successfully negotiating contracts , securing profitable deals while maintaining competitive pricing and ensuring client needs are fully met. • Increased Market Share: Play a key role in expanding the company’s footprint within the security solutions market, specifically within Alarm Response and Tracking Services, by leveraging industry knowledge and a consultative sales approach. • Streamlined Sales Process: Contribute to the refinement of sales processes by collaborating with SGA’s internal teams, which improves overall efficiency in delivering security solutions to clients.

Product DescriptionsCreative WritingLive Chat SupportPhone SupportSocial Media SupportTicket ManagementTechnical SupportVideo SupportEmail SupportLead ManagementIntercomGoogle Sheets (Advanced)Excel (Advanced)Data MiningAdobe PhotoshopRecruitmentCandidate SourcingContent MarketingTikTok AdsLinkedIn AdsChatGPT for MarketingEmail MarketingContent StrategyTwitter/X ManagementTikTok GrowthInstagram GrowthLinkedIn OptimizationYouTube Channel Management

Quick Stats

Age41 years
English LevelFluent
ID VerificationNot verified
Portfolio
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