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Profile Description

I’m an experienced Executive & Digital Support Specialist with 5+ years of experience helping business owners and teams stay organized, productive, and focused on growth. I provide reliable support across executive administration, business operations, CRM and lead management, social media, content creation, website support, and workflow organization. With 1year HR experienced and 5years as admin & logistics of Disney Garments Factory in Brunei Darussalam. I also use AI tools and modern digital platforms to work smarter whether that means creating content and graphics, building websites, improving workflows, organizing information, or finding more efficient ways to get things done. I’m comfortable learning new systems and turning ideas into practical, organized solutions. What sets me apart is that I don’t simply wait for a list of tasks. I take ownership, look ahead, communicate clearly, and make sure things are followed through. I value integrity, reliability, attention to detail, and building genuine working relationships with the people I support. My goal is simple: to make your work easier, your systems more organized, and your business better supported so you can focus on what matters most.

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I am a results driven operations and customer success professional with experience in client management, live event coordination, and social media campaign execution. I manage projects from planning to delivery, streamline workflows, and keep communication clear across teams and clients. I have led content creation processes, handled customer relationships, and supported business growth through structured systems and follow through. My background in network fundamentals, backed by a Cisco CCNA certification, strengthens my technical understanding and problem solving approach. I work well independently, stay organized under pressure, and focus on delivering measurable outcomes that improve efficiency, client satisfaction, and overall performance.

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I wold like to find a job that is remote. I am reliable and can be given multiple tasks. I am able to do tasks on my own as long as there are guidelines to follow. I am able to use the tools available on apps. I also have background in video editing, graphic design and using canva, capcut for projects. I have experience in data encoding and chat moderator also.

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A designer and content creator skilled in Canva and CapCut, with professional customer-communication experience. I create clear social media graphics, write professional captions, and reply to audiences promptly. Quick to learn B2B and Reddit etiquette.

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Results-driven SEO Manager and Digital Marketing Strategist with 5+ years of hands-on experience driving organic growth, search engine rankings, and revenue for luxury travel and hospitality brands. Deep expertise in technical SEO, on-page optimization, keyword research, link building, content strategy, Google Ads (PPC), Meta Ads, and full-funnel performance marketing. Proven ability to grow Domain Authority from 4 to 17, increase organic traffic by 35%, rank high-competition pages on Google Page 1, generate 300+ qualified leads per month, and deliver measurable ROI improvements of 25%+. Experienced in managing SEO campaigns end-to-end — from audit and strategy through execution and monthly reporting — for clients across travel, hospitality, and e-commerce sectors. Immediately available for remote SEO Manager, Digital Marketing Manager, or Digital Strategist roles with high-end clients globally.

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I'm currently employed as a Finance Officer at Kenya Airports Parking Services Ltd. I have been in this role since January [phone hidden]. As a Finance Officer, my primary duties include: Statutory taxes filing and payments; bank, creditors, debtors, and statutory reconciliations; data analysis and reporting; book keeping(invoices, journals, and inter-company contra entries); processing payments and refunds; and any other task as assigned. From these I have developed reporting, communication, and analytical skills. Additionally, I have a Data Analytics Certification from ALX and are currrently progressing to acquiring Data science Certification from both ALX and Worldquant University. I have acquired a wealth of knowledge on tools such as Power BI, SQL for data analysis, Google workspace and Microsoft tools, and most importantly how to effectively apply AI when working on data analytics. Presently, I am learning python. I have a Bachelor of Commerce Degree(Banking and Finance) from Chuka University, and in [phone hidden] I was also certified as a Virtual Assistant after 10 weeks training at ALX Africa. I believe I am equipped to handle any role related to my expertise and also take up on new roles since I am curious, excited about, and ready to explore new opportunities. Thank you.

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I am a versatile Customer Support, Sales, Communications, and Virtual Administrative Professional with over three years of experience supporting business operations, engaging customers, building relationships, and driving client acquisition. I hold a Bachelor's degree in Communication (Journalism) and bring a strong foundation in professional writing, editing, content creation, customer communication, and relationship management. My experience spans customer service, phone and email support, live chat, cold calling, lead generation, sales follow-ups, client onboarding, order management, and administrative coordination. I have worked with local and international clients, handled high-volume inquiries, resolved customer concerns, and contributed to business growth through effective communication and consistent client engagement. I am also skilled in content writing, social media management, data entry, scheduling, research, reporting, and general virtual assistance. I am comfortable using Zendesk, Gorgias, Google Workspace, Microsoft Office, Trello, Asana, Slack, Notion, and Canva. I am a confident communicator with excellent written and verbal communication skills, strong attention to detail, and a customer-first approach. I am proactive, adaptable, organised, and comfortable working independently with minimal supervision. I take pride in delivering reliable support, communicating professionally, and helping businesses build lasting customer relationships and achieve their goals.

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I am a digital operations and marketing professional with skills across CRM management, lead generation, sales development, digital marketing, social media strategy, AI prompt engineering, and administrative support. I help businesses organize their sales processes, research potential customers, manage lead pipelines, coordinate follow-ups, and support their digital marketing activities. I am comfortable working with tools such as GoHighLevel, Salesforce, Apollo, and HubSpot to support business development and customer relationship management. My background includes AI training and data annotation projects, recruitment support, online tutoring, and business development activities. I also run AuraMoore Global Solutions, where I am developing services focused on business growth, sales development, talent solutions, and digital operations. **My core skills include:** - Lead generation and prospect research - CRM management and sales pipeline organization - Appointment setting and sales development support - Digital marketing and social media strategy - Recruitment coordination and candidate sourcing - Virtual assistance and administrative support - AI prompt engineering and data annotation - Online research and business support I hold a CertiProf Prompt Engineering Certificate, HubSpot Digital Marketing Certification, TEFL Certification, and Community & Environmental Health Certificate. I have also completed Social Media Management & Strategy training through AuraMoore Digital Academy. I am currently pursuing a Bachelor of Applied Science in Professional Studies. I am interested in remote opportunities with international businesses, marketing agencies, startups, and growing teams that value organization, adaptability, clear communication, and technology-enabled workflows. I look forward to contributing to a team where I can support business operations, strengthen customer outreach, and help improve the efficiency of everyday processes.

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I worked in telecommunication industry as a customer service representative for 3 years and 6 months where I handled multiple accounts. My job involved assisting customer inquiries and concerns, providing technical assistance, processing refunds, and handling account information and escalation calls. I also worked as a mentor where I conducted huddles and monitored calls to help new representatives improve their performance. I also have an experience as a Virtual Assistant for 6 months where I used CRM systems to organize contacts, leads, customer records, and follow-ups, managed appointments and schedules using Gohigh level, documented customer interactions and maintaining organized records. You should hire me because I’m already comfortable handling customers, technical concerns, escalations, CRM systems, appointments, and documentation. More importantly, I’m loyal, dedicated, and serious about building a long-term career. I recently became a father, so finding a stable job is very important to me. I’m not just looking for a job, but I’m also looking for an opportunity I can commit to, grow with, and give my best to every day.

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Are you feeling Overwhelmed Trying to Grow Your Sales? You’re Not Alone – I’m Here to Help! Together, we’ll turn your sales challenges into success stories. As a B2B and B2C sales expert, I’m dedicated to understanding your unique business needs and becoming your trusted partner in driving growth. Here’s how I’ll make a difference: Tailored Lead Generation: Finding the right leads that truly matter. Persuasive Sales Pitches: Crafting messages that connect emotionally with your prospects. Confident Deal Closing: Turning opportunities into revenue, every time. Let’s achieve success together!

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PROFESSIONAL SUMMARY ​A results-oriented professional with over 10 years of experience in service, technical sales, and strategic communication. Expert in applying consumer psychology and behavioral data to optimize digital engagement and conversion outcomes. Highly proficient in digitizing brand presence across multiple platforms including Facebook, TikTok, Instagram, and YouTube.

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I am a detail-oriented and dependable Virtual Assistant with completed ALX Virtual Assistant training and practical experience in administrative support, data management, reporting, documentation, and workflow coordination. My background in quality control and accounting support has strengthened my organizational skills, accuracy, problem-solving abilities, and commitment to meeting deadlines. I am proficient in Microsoft Excel, data cleaning, report preparation, and digital record management and familiar with QuickBooks and Tally. I can support clients with administrative tasks, data entry, file organization, research, task tracking, and financial recordkeeping. I am a quick learner, communicate professionally, handle information responsibly, and take initiative to ensure tasks are completed accurately and efficiently. My goal is to help clients save time, stay organized, and focus on growing their businesses.

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As a content writer and with accredited training in Human Resource, I solve problems you didn’t know you had in ways you won’t understand, all while making deadlines look easy.

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I a a Geology graduate[phone hidden]). I have worked as a freelancer at Freelance back in [phone hidden]. I have worked as a merchant and arbitrageur at Remitano linking with Binance and [link hidden] as well from [phone hidden]. I have worked as a flight advisor from [phone hidden]- present.

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Healthcare practice leaders and C-suite executives share a common bottleneck: administrative overload. When practice owners are buried under prior authorizations, chaotic intake queues, and fragmented patient workflows, clinical care and revenue growth suffer. Similarly, when founders spend hours triaging emails, managing multi-time-zone calendars, and tracking leads manually, high-level business strategy takes a backseat. I solve these operational bottlenecks. As a Healthcare Operations Specialist, Executive Assistant, and Medical VA, I step in as a strategic partner to streamline administrative workflows, automate recurring tasks, and keep operations running seamlessly. Whether optimizing EHR/EMR data management or driving outbound lead generation, I ensure practice leaders and executives regain 15+ hours a week to focus on what matters most—patient care and business expansion. What I Bring to Your Practice or Organization: Healthcare Operations & EMR/EHR Management:End-to-end support for patient intake optimization, prior authorization management, insurance verification, and data hygiene within systems like athenahealth (athenaNet), eClinicalWorks, and Epic—all while maintaining strict HIPAA compliance. C-Suite & Executive Support: High-level calendar and travel management across multiple time zones, C-suite inbox triage and gatekeeping, board meeting prep, expense tracking, and stakeholder communication. Lead Generation & Business Growth:Target audience prospecting, outbound email/LinkedIn campaign execution, lead scoring, and pipeline management using tools like [link hidden], HubSpot CRM, and Sales Navigator. Workflow & AI Automation: Designing smart, automated lead capture and administrative workflows using Zapier, Make, ChatGPT, and Claude to slash manual processing time. Core Tech Stack & Tools: EHR / EMR: athenahealth, eClinicalWorks, Epic, Kareo,Open dental,Therapy notes CRM & Sales: HubSpot, Salesforce, [link hidden], LinkedIn Sales Navigator Productivity & Automation:Zapier, Make, ChatGPT, Claude, Google Workspace, Microsoft 365, Notion, Trello, Asana Communication:** Slack, Zoom, Calendly,Google Calender ,Ring Central

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Profile Description

I have supported 3 to 5 concurrent clients across real estate, operations, and sales support roles, managing appointment scheduling, calendar coordination, and email management for multiple stakeholders simultaneously. • Built and maintained CRM databases to track client interactions and improve outreach efficiency • Executed lead generation strategies for the real estate sector, identifying, qualifying, and organizing prospects into actionable pipelines • Coordinated digital marketing assets, managed social media engagement, and optimized internal communication protocols to improve team productivity

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Versatile and detail-oriented professional with experience in **Virtual Assistance, Data Analysis, and IT Support**, combining administrative efficiency with technical and analytical expertise. Experienced in organizing and validating data for **500+ member records**, developing Power BI dashboards to analyze road accident trends, and providing IT support covering hardware and software troubleshooting, system configuration, user accounts, and software installation. Proficient in Excel, SQL, Python, Power BI, Microsoft Office, and Google Workspace, with strengths in online research, data entry, report preparation, digital documentation, and workflow coordination. Holds a BSc in Biosystems Engineering, is pursuing an MSc in Data Science, and has certifications in Google Data Analytics, ICDL, and Cisco Junior Cybersecurity Analyst. Adaptable, analytical, and committed to delivering accurate work, resolving technical issues, and helping teams operate more efficiently.

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A versatile, detail-oriented, and self-motivated professional with skills in data analysis, virtual assistance, content writing, and front-end web development. Proficient in Microsoft Excel for data organization, analysis, and reporting, with foundational knowledge of HTML5 and CSS3. Skilled in administrative support, email management, calendar scheduling, online research, data entry, document preparation, and virtual communication. Experienced in online seminar activities, with strong organizational, written communication, and problem-solving skills. Adaptable, eager to learn, and committed to delivering accurate, high-quality work while supporting business efficiency and growth.

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I have more than six years of experience in onboarding, operations and customer-facing work. At Siginon Sacco I started as a Customer Service Officer, where I handled high volumes of enquiries by phone, email and in person. I later became an Operations Associate, where I supported onboarding, verified documentation, kept accurate records and coordinated schedules across departments. Alongside this, I work as an independent recruiter. I source candidates through job boards, referrals and internal networks for full-time and part-time administrative, customer service, marketing and operations coordinator roles. I track them through the pipeline in BambooHR and JazzHR, complete reference checks and ID verification, and schedule interviews and client calls across US Eastern and Pacific time zones, about eight meetings a week. My skills include:Sourcing, resume vetting and moving candidates through the hiring funnel,Calendar management and scheduling across time zones,BambooHR, JazzHR, Notion, Google Workspace, Microsoft Office, Zoom and Teams.Accurate data entry and record keeping, including confidential documents,Reference checks, ID verification and compliance checksClear, professional communication with clients and candidates,Follow-up discipline: I track every open item until it is closed. I take the details seriously. My background in KYC and compliance means I am used to checking documents carefully and keeping records that hold up to an audit, and that carries straight over to vetting candidates and keeping compliance files. I am also reliable under volume. I raised customer satisfaction from 78% to 92%, kept a 95% first-contact resolution rate and cut repeat complaints by 30%, because I follow up and look for root causes instead of just closing tickets. I make people feel looked after. Candidates and clients should feel welcomed and informed at every stage, not processed. I learn quickly and work well without supervision. I have already picked up new systems and SOPs, and I am comfortable managing my own priorities remotely. I also have experience running orientation sessions, and I would be glad to learn your SOPs thoroughly and then help train and support other recruiters.

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I am a detail-oriented and motivated video editor with skills in CapCut and Adobe Premiere Pro. I create engaging content through clean cuts, smooth transitions, subtitles, and strong storytelling. I specialize in short-form videos for social media and focus on capturing attention quickly. I am reliable, a fast learner, and committed to delivering quality work on time.

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