Virtual Assistant, Customer Service Representative, AppointmVirtual Assistant, Customer Service Representative, Appointm

I worked in telecommunication industry as a customer service representative for 3 years and 6 months where I handled multiple accounts. My job involved assisting customer inquiries and concerns, providing technical assistance, processing refunds, and handling account information and escalation calls. I also worked as a mentor where I conducted huddles and monitored calls to help new representatives improve their performance. I also have an experience as a Virtual Assistant for 6 months where I u... See more