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Results-driven Team Leader with extensive experience in the BPO industry, leading high-performing teams to consistently achieve operational goals, customer satisfaction targets, and business objectives. Skilled in people management, coaching, performance monitoring, quality assurance, conflict resolution, and workforce planning. Proven ability to motivate employees, improve team productivity, and foster a positive and collaborative work environment. Strong background in customer service operations, KPI management, process improvement, and stakeholder communication. Adept at analyzing performance data, identifying opportunities for growth, and implementing strategies that drive efficiency and employee engagement. What makes me a valuable hire is my ability to balance people leadership with business results. I am committed to developing team members, promoting accountability, and creating a culture of continuous improvement. My leadership approach focuses on empowering individuals, building trust, and delivering measurable outcomes that contribute to organizational success.

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Aspiring Data Analyst and IT Support professional skilled in Python, SQL, Excel, and Power BI, with hands-on experience in data analysis, dashboard development, and technical support. Proven ability to clean, analyze, and transform data into actionable insights. Experienced in customer service and troubleshooting, with strong communication and problem-solving skills. Currently building expertise in AI, machine learning, and AWS, and ready to contribute to data-driven and technology-focused teams.

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Proactive Virtual Assistant with 3 years of experience in customer support, file organization, task coordination, and reporting.

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Professional Summary Accomplished and results-driven **Operations Leader and Customer Experience Specialist** with over a decade of experience driving service excellence in high-volume environments. Proven track record directing high-performing operational teams, optimizing support workflows, and consistently exceeding strict quality assurance (QA) and customer satisfaction (CSAT) benchmarks. Expert in queue management, team coaching, handling complex customer escalations, and authoring standard operating procedures (SOPs). A strategic thinker with a background in Mass Communications and Secondary Education, blending clear, impactful communication with structured training and development. Fully adapted to managing international accounts, cross-functional collaboration, and supporting dedicated US time zones. Work Preferences Desired Roles: Primary Focus: Ecommerce Customer Service Team Lead, Customer Support Manager, or Operations Supervisor. Secondary Focus: Executive Virtual Assistant (EVA), Appointment Setter, or Customer Experience (CX) Consultant. Schedule & Availability Time Zone Alignment: Fully committed to working full-time US business hours (Eastern, Central, or Pacific Time). Critical Attendance: Highly reliable and disciplined with strict adherence to company attendance policies, including Critical Working Days (CWD) and peak seasonal volume periods. Work Environment Setup: Dedicated, quiet home office environment equipped with high-speed internet connections, fully capable of seamless, uninterrupted remote operations. Collaboration Style:*Highly communicative and collaborative via Slack, Zoom, and Google Workspace, thriving in cultures that value performance metrics, clear documentation, and proactive problem-solving. Tool & Platform Preferences Helpdesks: Zendesk, Genesys, or similar modern omni-channel support tools. E-commerce & Systems: Deeply familiar with platforms like Shopify and custom CRM databases. Productivity: Google Workspace, Notion, Asana, and Slack for documentation and team alignment.

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Highly organized and results-driven Virtual Assistant with a strong background in business development, digital marketing, and client relations. Proven expertise in managing administrative workflows, executing targeted social media strategies (Facebook and Instagram), and conducting market research to drive business growth. Adept at handling cross-border B2B operations, international invoicing, and stakeholder communication with exceptional attention to detail. A proactive multitasker committed to streamlining daily operations, enhancing online presence, and delivering high-level support to executives and international teams.

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I’ve built my career developing strong expertise in Customer Success Management, Project Management, and Sales. Over the years, I’ve led teams, handled customer escalations, improved processes, and ensured we consistently meet performance and SLA targets while maintaining high client satisfaction.

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Why Hire Me? For the last 13 years l've been named as the "Captain of the ship" leading teams as a Call Center Supervisor for various US and Australian based telecommunication companies. I drive KPI results through smart coaching, data-driven action plans, and proven sales tactics like objection handling, value-based upselling, and performance tracking all while keeping integrity front and center. Tools I Use: Microsoft Office 365 Google Workspace Calendly Clickup Asana Trello WhatsApp MS Teams Slack Zoom Google Meet Instagram Facebook TikTok Canva CapCut Skills: Email Management Calendar Management Appointment Setting Inbound and Outbound Sales Expert

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Experience in Data Analysis using Excel, Python, SQL, Tableau. Other skills include data entry, AI training, Machine Learning and project management software.

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I am a dedicated and detail-oriented freelancer with strong skills in data analysis, document preparation, and administrative support. With experience working across various tools such as Excel, SPSS, RStudio, and modern digital platforms, I bring accuracy, organization, and clarity to every task I handle. I specialize in creating clean, well-structured documents including affidavits, letters, forms, reports, and professional templates. I also offer research support, data entry, transcription, and general virtual assistance. My work is guided by professionalism, confidentiality, and timely delivery. I am passionate about helping clients simplify their tasks, solve problems efficiently, and present information in the best possible way. Whether you need a polished document, administrative support, or reliable data work, I am committed to delivering excellent results with a friendly, client-first approach.

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Executive Assistant with 10+ years of experience providing executive, administrative, and operations support, specializing in reporting, coordination, and process improvement.

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Dynamic and results-oriented Senior Policy Analyst and Economist with over six years of experience in Kenya’s public sector, specializing in policy development, intergovernmental relations, climate finance, and monitoring & evaluation. Proven expertise in crafting strategic policies, leading stakeholder consultations, and mobilizing resources for water, environment, and climate resilience programmes. Excelled in developing key county policies and action plans, ensuring donor compliance, and producing high-quality reports and briefs that inform national and county-level decision-making. Currently serving as Senior Policy Analyst at the State Department for Devolution, with a strong background in development financing, public participation, and aligning local priorities with national and global development agendas. Committed to advancing equitable, sustainable, and evidence-based governance.

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Detail-oriented AI Trainer and Data Annotator with strong experience in labeling datasets, improving model accuracy, and ensuring high-quality data for machine learning systems. Skilled in data analysis, quality control, and working with diverse annotation tools to support AI development.

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Gabriel Ricardo Okoba Abiola is an accomplished professional with a strong foundation in Economics with Pure Mathematics, complemented by specialized training in Database Administration. His academic background equips him with advanced analytical and quantitative skills, enabling him to approach complex economic and financial problems with precision and rigor. With his certification in database administration, Gabriel bridges the gap between economic theory and practical data management, demonstrating proficiency in designing, maintaining, and optimizing relational databases. He is adept at leveraging data-driven insights to support strategic decision-making, streamline operations, and enhance organizational efficiency. Gabriel’s combined expertise in economics, mathematics, and database systems positions him as a versatile professional capable of contributing to diverse fields such as financial analysis, business intelligence, economic research, and data management. He brings a unique blend of critical thinking, technical competence, and problem-solving skills to every role, making him a valuable asset in both analytical and technology-driven environments.

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Organized and detail-oriented Project Coordinator and Administrative Professional with experience supporting cross-functional teams, managing operations, coordinating projects, and handling customer communication in fast-paced environments. Skilled in calendar coordination, stakeholder communication, reporting, workflow management, customer support, and remote collaboration. Experienced using Odoo ERP, Jira, Trello, Freshdesk, Google Workspace, Microsoft Office, and CRM systems to improve efficiency and team coordination. Strong background in project execution, digital operations, and client support across sales, product, and operations teams.

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Analytical and results-driven professional with experience in data science, project management, and sales and marketing. Skilled in data analysis, research, and strategic planning to drive growth and performance. Proven ability to manage projects, lead teams, and deliver impactful solutions through data-driven insights and effective communication. Passionate about turning ideas into action and creating measurable value for organizations and communities.

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Experienced customer service and technical support professional with nearly 9 years of experience in the BPO industry, specializing in smart home security systems, IP cameras, billing support, and customer assistance. Skilled in troubleshooting technical issues, handling customer inquiries, and providing effective solutions while maintaining professionalism and customer satisfaction. Knowledgeable in HIPAA compliance and experienced in handling sensitive customer information with confidentiality. A Nursing graduate with strong communication, problem-solving, and multitasking abilities, seeking to contribute skills and dedication to a growing company.

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Results-driven Recruitment and Compliance Specialist with 4+ years of experience supporting high-volume recruitment operations, candidate onboarding, credentialing, and quality assurance processes within fast-paced healthcare and BPO environments. Skilled in managing ATS records, coordinating interviews and onboarding logistics, maintaining regulatory compliance, and delivering exceptional candidate communication throughout the hiring lifecycle. Proven track record of improving workflow efficiency, maintaining 95–99% process accuracy, and consistently exceeding performance KPIs through strong organizational, analytical, and stakeholder management skills.

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PROFESSIONAL SUMMARY Results-driven and customer-focused professional with over 7 years of extensive experience in customer service, sales, retention, and account management. Proven track record as a Subject Matter Expert (SME) and Trainer, skilled in resolving complex issues, reducing churn rates, and driving revenue growth through upselling and cross-selling. Expert in building customer loyalty, managing high-volume interactions, and delivering exceptional service across voice and non-voice channels. Strong background in training new hires, developing process improvements, and providing accurate documentation and data entry. Highly organized, adaptable, and equipped with technical knowledge and problem-solving abilities. Committed to maintaining high satisfaction standards and contributing to team success through collaboration and effective communication. WORK PREFERENCES > Preferred Roles: Customer Service Representative, Retention Specialist, Sales Representative, Subject Matter Expert (SME), Trainer, Team Lead, Data Entry Specialist, or Administrative Support. > Work Setup: Open to On-site, Hybrid, or Work-from-Home (Remote) arrangements. > Schedule: Flexible to work rotating shifts, including weekends, holidays, and extended hours as required; available for full-time or part-time schedules. > Industry Preference: Customer Service, BPO / Call Center, Financial Services, E-commerce, or Tech Support. > Work Environment: Thrives in fast-paced, goal-oriented environments; prefers a collaborative culture that values growth, learning, and clear communication. > Key Interests: Roles focused on customer success, conflict resolution, sales growth, process improvement, training and development, or data management.

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Data Analyst with experience supporting government, research, and public health programs through data-driven performance tracking and reporting. Skilled in analyzing environmental and climate program data using Python and R, developing Power BI and Tableau dashboards, and preparing quarterly performance reports that support policy and strategic planning. Experienced in managing large datasets, conducting statistical analysis, validating field data, and improving reporting accuracy across multi-department projects. Worked on national monitoring initiatives within the State Department of Environment and Climate Change, DHIS2-based public health campaigns with Abt Associates, and community research projects using KoboCollect. Strong background in translating raw data into clear operational insights, streamlining reporting workflows, and supporting evidence-based decision-making through accurate analysis and visualization.

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I have experience working in business analysis, customer support, telesales, appointment setting, and administrative support across different industries. In my business analysis work, I have gathered business requirements, analysed datasets, created reports and dashboards using tools like Excel, Power BI, SQL, and Tableau, and helped businesses make data-driven decisions. I have also worked in customer-facing roles where I handled inbound and outbound calls, followed up with clients, generated leads, booked appointments, and maintained strong customer relationships using CRM systems and communication tools like Microsoft Teams, Zoom, Outlook, and WhatsApp

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