Business/Data Analyst/ CS/ Telesales/AdminBusiness/Data Analyst/ CS/ Telesales/Admin
Christobell
$1,200
per month
($7/hour)
Profile Description
I have experience working in business analysis, customer support, telesales, appointment setting, and administrative support across different industries. In my business analysis work, I have gathered business requirements, analysed datasets, created reports and dashboards using tools like Excel, Power BI, SQL, and Tableau, and helped businesses make data-driven decisions. I have also worked in customer-facing roles where I handled inbound and outbound calls, followed up with clients, generated l...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Service & Virtual Support Specialist
Remote Contract Roles
Jan 2025 - Present
Job Responsibilities:
• Customer support via calls, email, and live chat • CRM management, bookings, and administrative support • Customer query resolution and follow-ups
Telesales Representative/Sales Consultant
Remote Contract Roles
Mar 2022 - Dec 2024
Job Responsibilities:
03/2022 - 12/2024 Johannesburg • Cold calling, lead generation, and appointment setting • CRM updates and sales pipeline management • Engaged potential clients, identified customer needs, and closed sales opportunities
Business Analyst
Data Axial
Jun 2018 - Feb 2022
Job Responsibilities:
Requirements gathering and stakeholder engagement • BPMN process flows, user stories, and functional documentation • Data analysis using SQL, Excel, Power BI, and Tableau • Agile delivery support, UAT, Jira, and Confluence • Identified business gaps, trends, and process improvement opportunities through reporting and analysis
Associate Business Analyst
Data Axial
Nov 2016 - Jun 2018
Job Responsibilities:
•Requirements documentation and process mapping •Reporting, stakeholder support, SQL, Jira, and Confluence
ICT & Systems Support Intern
Data Axial
Sep 2015 - Oct 2016
Job Responsibilities:
• System support, SQL-related tasks, and ticket tracking • Assisted with user requests and operational reporting • Supported day-to-day business operations and system improvements • Maintained accurate records of support activities and issue resolutions
Telesales/Admin Assistant
Express Worldwide
Nov 2014 - Jun 2015
Job Responsibilities:
• Cold calling, lead generation, and administration • Shipment tracking, customer service