Ecommerce Customer Service Team LeadEcommerce Customer Service Team Lead

Professional Summary Accomplished and results-driven **Operations Leader and Customer Experience Specialist** with over a decade of experience driving service excellence in high-volume environments. Proven track record directing high-performing operational teams, optimizing support workflows, and consistently exceeding strict quality assurance (QA) and customer satisfaction (CSAT) benchmarks. Expert in queue management, team coaching, handling complex customer escalations, and authoring standard... See more