Virtual Assistant and Lead Generation ExpertVirtual Assistant and Lead Generation Expert
Germain
ID Verified$1,000
per month
($6/hour)
Profile Description
Why Hire Me? For the last 13 years l've been named as the "Captain of the ship" leading teams as a Call Center Supervisor for various US and Australian based telecommunication companies. I drive KPI results through smart coaching, data-driven action plans, and proven sales tactics like objection handling, value-based upselling, and performance tracking all while keeping integrity front and center. Tools I Use: Microsoft Office 365 Google Workspace Calendly Clickup Asana Trello WhatsApp MS Tea...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Call Center Supervisor
AFNI
Oct 2020 - Jan 2026
Job Responsibilities:
- Supervised a team of 10 to 15 customer service representatives within a high-volume inbound call center. - Monitored daily operations to ensure compliance with performance metrics, including average handle time, customer satisfaction (CSAT), and first call resolution (FCR). - Conducted regular coaching sessions and performance reviews, resulting in a 20% increase in team productivity over the co...
Call Center Supervisor
Teleperformance
Oct 2012 - Sep 2020
Job Responsibilities:
- Supervised a team of 10 to 15 customer service representatives within an Australian telecommunications line of business. - Led a line of business dedicated to addressing inquiries related to smart devices and smart home technology. - Conducted regular coaching sessions and consistently performed all supervisory tasks in alignment with Global Operations Excellence standards. - Providing effective...
Call Center Agent
Teleperformance
Oct 2010 - Aug 2012
Job Responsibilities:
From 2010 to 2012, I worked as a Call Center Agent for an Australian telecommunications company, providing frontline customer support across billing, technical, and service-related concerns. In this role, I handled high-volume inbound calls, resolved account issues, processed service requests, and assisted customers with mobile and broadband inquiries while consistently meeting service level and q...