Executive Assistant, Operations SupportExecutive Assistant, Operations Support
Ingrid
ID Verified$1,400
per month
($8/hour)
Profile Description
Executive Assistant with 10+ years of experience providing executive, administrative, and operations support, specializing in reporting, coordination, and process improvement.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Pharmacy Advicate
Everise
2025 - 2026
Key Achievements:
Managed end-to-end prescription order workflows, ensuring accurate processing from intake to delivery Coordinated with healthcare providers and insurance companies to resolve prescription, eligibility, and claim issues Maintained precise patient and medication records to ensure compliance and data accuracy Handled escalations related to delayed shipments, denied claims, and incomplete prescriptions Supported documentation and tracking processes to ensure timely resolution and service continuity
Service Desk Team Manager
HCL Tech
2024 - 2025
Key Achievements:
Managed daily service desk operations ensuring SLA compliance and service quality standards Monitored KPIs such as ticket resolution time, AHT, and conversion rates to improve performance outcomes Led workforce planning and scheduling to optimize ticket handling capacity Acted as escalation point for complex technical and client issues Delivered performance reporting and operational insights to leadership teams
Account Specialist
Inspiro
2021 - 2023
Key Achievements:
Managed customer retention efforts by proactively addressing at-risk accounts Supported contract renewals and service upgrades to maintain and grow account value Tracked churn, renewal, and save rates to support business performance reporting Coordinated with internal teams to resolve escalated customer concerns Provided data-driven insights based on customer behavior and account trends
Service Desk Team Manager
FBC Asia Pacific
2020 - 2021
Key Achievements:
Supervised service desk operations and ensured consistent SLA achievement Managed escalations from frontline agents and resolved high-priority incidents Monitored daily, weekly, and monthly performance metrics for service improvement Supported workforce planning to align staffing with ticket volume demand Improved team efficiency through structured coaching and workflow adjustments
Lead Verifier Specialist
Balboa Digital
2019 - 2020
Key Achievements:
Verified customer identity, transactions, and data accuracy for compliance requirements Identified and flagged fraudulent or high-risk activity through detailed analysis Ensured all verification processes followed regulatory and company standards Approved or escalated applications based on verification outcomes Recommended process improvements to reduce errors and improve accuracy
Technical Support Team Manager
Transcom Worldwide
2014 - 2019
Key Achievements:
Led technical support teams handling escalated incidents and complex cases Managed SLA performance, KPI tracking, and operational reporting Conducted coaching sessions to improve technical troubleshooting and service quality Performed root cause analysis to reduce recurring system and service issues Collaborated with engineering and backend teams for issue resolution and service improvements Ensured high customer satisfaction through structured escalation handling