Executive Assistant, Operations SupportExecutive Assistant, Operations Support

Job Responsibilities:

Managed end-to-end prescription order workflows, ensuring accurate processing from intake to delivery Coordinated with healthcare providers and insurance companies to resolve prescription, eligibility, and claim issues Maintained precise patient and medication records to ensure compliance and data accuracy Handled escalations related to delayed shipments, denied claims, and incomplete prescript... more...

Job Responsibilities:

Managed daily service desk operations ensuring SLA compliance and service quality standards Monitored KPIs such as ticket resolution time, AHT, and conversion rates to improve performance outcomes Led workforce planning and scheduling to optimize ticket handling capacity Acted as escalation point for complex technical and client issues Delivered performance reporting and operational insights t... more...

Job Responsibilities:

Managed customer retention efforts by proactively addressing at-risk accounts Supported contract renewals and service upgrades to maintain and grow account value Tracked churn, renewal, and save rates to support business performance reporting Coordinated with internal teams to resolve escalated customer concerns Provided data-driven insights based on customer behavior and account trends

Job Responsibilities:

Supervised service desk operations and ensured consistent SLA achievement Managed escalations from frontline agents and resolved high-priority incidents Monitored daily, weekly, and monthly performance metrics for service improvement Supported workforce planning to align staffing with ticket volume demand Improved team efficiency through structured coaching and workflow adjustments

Job Responsibilities:

Verified customer identity, transactions, and data accuracy for compliance requirements Identified and flagged fraudulent or high-risk activity through detailed analysis Ensured all verification processes followed regulatory and company standards Approved or escalated applications based on verification outcomes Recommended process improvements to reduce errors and improve accuracy

Job Responsibilities:

Led technical support teams handling escalated incidents and complex cases Managed SLA performance, KPI tracking, and operational reporting Conducted coaching sessions to improve technical troubleshooting and service quality Performed root cause analysis to reduce recurring system and service issues Collaborated with engineering and backend teams for issue resolution and service improvements... more...