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Profile Description

I am a multidisciplinary creative and operations professional with a strong background in social media management, graphic design, web design, and executive virtual assistance. I began my professional career in [phone hidden] as a Social Media Manager at an immigration consultancy, where I supported digital communication and online engagement strategies for clients seeking work and travel visas across multiple countries. I held this role from June [phone hidden] to December [phone hidden]. Building on my creative skill set, I transitioned into a Graphic Designer role at a production house, where I worked from February [phone hidden] to November [phone hidden]. In this position, I designed branding materials including banners, logos, and promotional assets for various clients, while collaborating closely with production and marketing teams. Alongside my full-time roles, I have operated as a freelance graphic and web designer since December [phone hidden], delivering branding, visual design, and website solutions for independent clients and businesses. In January [phone hidden], I began working as an Executive Virtual Assistant for a Miami-based company, PLM (Professional Life Management), where I currently support the CEO. In this role, I provide high-level administrative and operational support across a wide range of services, including scheduling, travel coordination, task management, client communication, documentation, spreadsheets, and general business operations. PLM delivers personalized solutions across areas such as relocation, cleaning services coordination, logistics, bookings, and administrative support, and I play a key role in ensuring smooth day-to-day execution. Overall, I bring a unique blend of creative, technical, and operational expertise, with experience supporting both individual clients and business leaders in fast-paced, service-driven environments.

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Results-driven Administrative Assistant Accounts Team Leader with a proven track record of delivering exceptional results in administrative operations and financial management. With 10+ years of experience supporting accounts payable, accounts receivable, bookkeeping, reconciliations, collections, invoice processing, and financial reporting. Proven ability to manage high- volume transactions, maintain accurate financial records, and support property management accounting functions. Experienced in Xero, Dynamics ERP, Microsoft Excel, and remote accounting operations.

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I’m a detail-oriented and analytical Software Engineer with solid hands-on experience in Python, JavaScript, and C. I specialize in backend development and have a strong background in system analysis and relational databases. I enjoy designing, building, maintaining, and continuously improving software systems. Over the years, I’ve become skilled at debugging complex problems and keeping production applications running smoothly and reliably. I have a deep understanding of object-oriented programming, database-driven applications, and working in Unix/Linux environments. I take pride in writing clean, readable, and well-organized code. I’m a strong technical problem solver who can break down difficult issues and find effective solutions. I’m also a quick learner and can pick up new frameworks, tools, and technologies fast when needed.

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Skilled and organized Executive Assistant with experience in administration and customer service support.

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I don’t have professional bookkeeping experience yet, but I finished my bachelor of Science in Accounting Information System, I have undergone hands-on training in QuickBooks Online to strengthen my practical US bookkeeping skills and I'm a QuickBooks Online certified. In my hand's on training I categorized 500+ transactions, bank reconciliation (checking, savings, and credit card), creating bank rules, creating invoices/bills. matching some payments to A/P and A/R, creating reports (balance sheet and P/L), and closing entries.

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Certified Legal Virtual Assistant specializing in Personal Injury law. I help attorneys save time by managing client intake, medical records follow-ups, demand letter drafting, case file organization, legal research, and calendar/deadline tracking. Proficient in Clio, MyCase, and PracticePanther, I ensure cases stay organized, deadlines are met, and communication is professional. As an Advocate of the High Court of Kenya, I bring strong legal skills, attention to detail, and confidentiality to support your practice efficiently.

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I help businesses and healthcare providers by offering reliable virtual assistant support in customer service, social media management, and medical assistance. My role includes handling customer or patient inquiries, addressing general concerns, managing the inbox and email, performing administrative tasks, and scheduling appointments. I also assist with creating infographics for advertisements and social media posts, helping businesses maintain an active and engaging online presence. Through phone and email, I ensure customers and patients receive timely assistance while supporting the business's day-to-day operations. I have good phone etiquette, am detail-oriented, and can work with minimal supervision. I am diligent, flexible, and hardworking, and I love challenges to know and learn more. I am willing and easy to be trained with a can-do attitude, and I can handle pressure in a fast-paced environment. I have a proven track record that I am reliable and capable of doing whatever is asked of me, whether it is something I have experience with or something that I need to educate myself on; it will get done, and I can work well in a team.

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PROFESSIONAL SUMMARY Customer-focused BPO professional with 8 years of experience in voice and chat support, handling customer inquiries, billing and payment concerns, collections, troubleshooting, and account-related issues. Skilled in verbal and written communication, problem-solving, de-escalation, and providing accurate and timely resolutions. Adaptable, detail-oriented, and committed to delivering excellent customer experiences while maintaining professionalism and following company policies and procedures. WORK PREFERENCES - Open to onsite, remote, and hybrid opportunities. - Flexible to work on shifting schedules, including graveyard shifts, weekends, and holidays. - Willing to undergo training and learn new systems, tools, and processes. - Interested in Customer Service Representative, Technical Support, Billing and Collections, and Chat Support roles.

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A qualified Executive Assistant and Customer Service expert. Have specialized in problem solving, Executive Assistance, product information delivery, troubleshooting, and administering information passionately. I am at my best in a job where I can work with other people, but also have the chance to concentrate in privacy, and build trusted relationships with my co-workers. I also am confident and succeed in performing complex tasks and processes within a tight schedule, and occasional work stress cannot deter me from my targets. Tasks where I have an opportunity to solve problems bring the best out of me. self-driven, hardworking and oriented in addition to untrained ability to present ideas and facts clearly to achieve support prepared to work to tight deadlines with impeccable integrity and objectivity.

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Results-driven Customer Experience Specialist with 8+ years of experience in fintech and high-volume, remote-first support environments, including B2B payments, merchant onboarding, and cross-border payment support. I specialize in delivering exceptional service, resolving complex customer and merchant issues, and building trust through empathy, precision, and clear communication. With experience in customer support, KYC verification, and fraud/risk-aware service delivery, I combine emotional intelligence, technical fluency, and process discipline. Whether troubleshooting a merchant integration issue, investigating an account concern, or proactively surfacing patterns to improve the product, my focus stays the same: reduce friction, build trust, and deliver a seamless experience one conversation at a time.

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Executive Virtual Assistant with 3+ years of experience in executive support, administrative operations, client communication, and recruitment coordination for remote teams and growing businesses. Skilled at managing calendars, inboxes, and travel, keeping CRMs and records accurate, and building organised workflows that free up leaders’ time. Proficient in Google Workspace, Microsoft Office, Canva, Odoo CRM, and project tools such as Asana, ClickUp, and Notion. Holds a Diploma in Human Resource Management.

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I am a virtual assistant with more than 3 years of expertise in appointment setting( ISA ), operations and B2B communication. Additionally, I have six years of experience as a customer service support, technical and hardcore sales.

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My name’s Kim. A self-motivated professional with more than ten years of experience in the field of customer service, technical support, executive assistance, and project coordination. My goal is simple: To make your day easier and your business run better. My skills: - Excellent time management - Outstanding calendar and inbox management - Outstanding Customer service (calls and emails handling) - Tech-savvy - Proactive - Highly organized - Project coordination - Calendar & inbox management - Task tracking & follow-ups - Admin support & systems organization - Working independently in a remote setup with laptop as my backup, and PC as my main equipment - Also have a reliable internet connection with two backups - mobile data from two different TelCos - Excellent written and verbal communication Skills - Proficient with GHL, Zendesk, and Jira - Familiarity with project management tools such as Asana, Notion, ClickUp, and Monday - Also familiar with CRMs such as Podio, Bitrix24, SalesForce, and Zoho - Have used the following lead generation tools: Apollo, RocketReach, and ZoomInfo - Accustomed to working with deadlines - Attention to details - Web research

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Dynamic and results-driven professional with nearly 13 years of progressive experience in Customer Service, Training, Recruitment, and Quality Assurance. Proven track record of success across diverse sectors including real estate, billing & invoicing, administration, and various support roles. Demonstrates strong project involvement and adaptability in fast-paced, client-focused environments. Committed to driving operational excellence and enhancing the overall customer and employee experience.

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With my 7+ years of proffessional life, I have gathered so much discipline in various fields and capacities of work. I live by the rule of NEVER STOP LEARNING.

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I am an expert in sales and support of both virtual and tangible products, with extensive experience in customer service and staff supervision. I have a solid command of administrative and logistical tools, which allows me to optimize processes and guarantee efficiency. I consider myself a self-taught person, adaptable to different work methods and tools. My most outstanding skills include personnel management, as well as data interpretation and analysis, customer service and English-Spanish interpretation, areas in which I strive for accurate and high-impact results.

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Experienced in HR, administration, operations, customer relations (csm in healthcare and life science), team lead in customer experience team. Training and onboarding specialist, learning materials creator, SOPs creator..

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Results-driven Business Administration graduate with robust experience in billing management, customer service, and administrative operations. Skilled in maintaining accuracy across invoicing, financial records, and remote administrative routines. International leadership roles in community care sharpened strong interpersonal abilities, cross-cultural collaboration, and adaptability in fast-paced remote environments. Eager to leverage strong organizational capabilities, fluency in English, and tech proficiency in a Remote Virtual Assistant or Billing Representative role.

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I’m a Graphic Designer with 5 years of experience creating visual identities, marketing materials, and social media content. I have strong skills in Photoshop, Illustrator, Canva, and Figma, with growing knowledge in UX/UI design. I’m creative, detail-oriented, and passionate about developing designs that are both aesthetic and strategic. My goal is to deliver meaningful visual solutions that help brands connect with their audience.

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I'm a Amazon Marketplace Specialist with hands-on experience managing Seller Central operations, product research, listing optimization, and supplier sourcing. Skilled in identifying profitable product opportunities through data-driven market analysis using tools such as Helium 10 and Jungle Scout. Experienced in creating and optimizing product listings, conducting keyword research, analyzing competitors, and coordinating logistics between suppliers and Amazon fulfillment. Strong background in product validation, supplier communication, inventory monitoring, and marketplace performance analysis. Proficient in Excel and Google Sheets for data organization and operational tracking. Known for analytical thinking, attention to detail, and the ability to translate marketplace insights into actionable strategies that improve product visibility and sales performance. Fluent in Spanish and English (B2), with experience working remotely in international e-commerce environments.

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