Virtual assistant, operations and administrative coordinatorVirtual assistant, operations and administrative coordinator
Catherine
$2,000
per month
($11/hour)
Profile Description
Hello! I'm Catherine, an experienced Operations and Administration Professional with over 10 years of experience helping organizations run efficiently through exceptional executive support, project coordination, business operations, and stakeholder management. Throughout my career, I have worked across the nonprofit, media, customer service, and hospitality sectors, supporting senior executives, coordinating projects and events, managing strategic partnerships, and improving day-to-day operatio...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
Content & Writing
Customer Success
Work Experience
CEO & Head of Partnerships
Mtoto News
Jan 2024 - Dec 2024
Key Achievements:
Provided strategic leadership for a child-focused media and advocacy organization while overseeing operations, programme implementation, partnership development, and stakeholder engagement. • Led organizational operations and strategic planning. • Developed and managed partnerships with NGOs, government agencies, development partners, schools, media organizations, and corporate institutions. • Coordinated projects from planning through implementation. • Prepared proposals, reports, budgets, presentations, and partnership documentation. • Coordinated executive meetings, conferences, workshops, and stakeholder engagements. • Collaborated with finance, communications, programmes, and operations teams to achieve organizational objectives. • Improved operational systems, reporting, and administrative processes. • Expanded strategic partnerships that strengthened organizational visibility and programme impact. • Successfully coordinated multi-stakeholder events, workshops, conferences, and advocacy initiatives. • Improved organizational planning, reporting, and operational coordination
Deputy CEO & Head of Partnerships
Mtoto News
Nov 2024 - Dec 2024
Key Achievements:
Supported executive leadership in organizational operations, strategic planning, programme implementation, and partnership management. • Coordinated partnerships and programme implementation. • Managed stakeholder engagement and communications. • Prepared donor reports, presentations, and partnership documentation. • Coordinated meetings and monitored action plans. • Maintained project records and operational documentation. • Improved coordination across programme, communications, and operations teams. • Strengthened stakeholder relationships through proactive communication and follow-up.
Head of Production & Partnerships
Mtoto News
Jan 2024 - Oct 2024
Key Achievements:
Managed production operations while coordinating partnerships supporting educational programmes, advocacy initiatives, and digital media projects. • Coordinated production schedules and operational workflows. • Planned logistics for workshops, productions, and events. • Managed stakeholder communication throughout project implementation. • Prepared operational reports and project documentation. • Worked with team to create content for the digital platform • coordinated live streaming projects • ensured live posting for social media platforms on engagements done • Successfully coordinated multiple educational productions and partnership initiatives. • Improved production planning and workflow efficiency
Production Coordinator & Sales Executive
Family Media Ltd.
Apr 2021 - Dec 2023
Key Achievements:
Coordinated production operations while providing administrative, project coordination, client relationship management, and business development support across television and digital media projects. • Coordinated production schedules and project timelines. • Managed communication between producers, presenters, directors, technical teams, and clients. • Prepared production documentation and operational reports. • Supported business development by maintaining client relationships and identifying new opportunities. • Coordinated logistics for productions and events. • Successfully coordinated multiple television productions within tight deadlines. • Strengthened client relationships through responsive communication and service delivery. • Improved coordination between production and commercial teams.
Executive Assistant to the Chief Operations Officer | Administrative Assistant | Sales Executive
Family Media Ltd.
Jul 2020 - Mar 2021
Key Achievements:
Provided executive-level administrative and operational support to the Chief Operations Officer. • Managed executive calendars, meetings, travel arrangements, and correspondence. • Prepared reports, presentations, meeting agendas, minutes, and confidential documentation. • Coordinated strategic projects and monitored implementation timelines. • Liaised with internal departments, suppliers, and external stakeholders. • Organized executive meetings, conferences, and corporate events. • Maintained document management systems and operational records. • Improved executive workflow through effective planning and scheduling. • Enhanced document management and administrative processes. • Successfully coordinated executive meetings and stakeholder engagements.
Administrative Assistant & TV Production Coordinator
Family Media Ltd.
Jun 2016 - Jun 2020
Key Achievements:
Supported daily office administration and television and radio production operations. • Maintained records and filing systems. • Coordinated transport, schedules, and logistics. • Assisted with budgeting, planning, and documentation. • Supported programme production and operational activities. • Worked closely with cross-functional teams to ensure timely project delivery
Sales Coordinator
Flex Communications Ltd.
Feb 2016 - May 2016
Key Achievements:
Supported sales administration and customer relationship management. coordinated sales in 4 branches and ensured yearly renewals were done correctly • Prepared quotations and sales documentation. • Coordinated customer communication and administrative processes.
Front Office Receptionist
Headquarters Inn Hotel
Jul 2015 - Oct 2015
Key Achievements:
Responded to customer enquiries and resolved service issues. • Maintained customer records and prepared operational reports. • Delivered high-quality customer service while supporting administrative operations.
Customer Service Representative
Ecom Services Ltd.
Mar 2012 - Nov 2014
Key Achievements:
Responded to customer enquiries and resolved service issues. • Maintained customer records and prepared operational reports. • Delivered high-quality customer service while supporting administrative operations.
Finance Intern
National Hospital Insurance Fund
May 2013 - Jul 2013
Key Achievements:
Supported registration, accounts, audit, and records management. • Processed financial documentation and maintained filing systems. • Assisted with administrative and reporting functions.
Quick Stats
Certifications
Education
Bachelor's Degree
St. Paul's University Nairobi, Kenya
2010 - 2013