Catherine

Virtual assistant, operations and administrative coordinator

Catherine

2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Hello! I'm Catherine, an experienced Operations and Administration Professional with over 10 years of experience helping organizations run efficiently through exceptional executive support, project coordination, business operations, and stakeholder management. Throughout my career, I have worked across the nonprofit, media, customer service, and hospitality sectors, supporting senior executives, coordinating projects and events, managing strategic partnerships, and improving day-to-day operatio...

Top Skills

Meeting Coordination · 6 yearsNegotiation · 6 yearsWarm Outreach & Appointment Setting · 6 yearsAccount Management · 5 yearsProposal Writing · 5 years

Skills & Expertise

Virtual Assistance & Admin

Meeting CoordinationExpert
Research & Information GatheringExpert
Document ManagementAdvanced
Calendar ManagementIntermediate
Travel PlanningIntermediate
Personal Assistant ServicesIntermediate
Executive Assistant ServicesBeginner
Email ManagementBeginner
Data EntryBeginner

Sales & Business Development

NegotiationExpert
Warm Outreach & Appointment SettingExpert
Proposal WritingExpert
Account ManagementExpert
Linkedin OutreachIntermediate
Cold CallingBeginner

Content & Writing

Product DescriptionsBeginner

Customer Success

Email SupportAdvanced
Lead ManagementAdvanced
Live Chat SupportIntermediate
Social Media SupportIntermediate
Phone SupportIntermediate

Work Experience

CEO & Head of Partnerships

Mtoto News

Jan 2024 - Dec 2024

Key Achievements:

Provided strategic leadership for a child-focused media and advocacy organization while overseeing operations, programme implementation, partnership development, and stakeholder engagement. • Led organizational operations and strategic planning. • Developed and managed partnerships with NGOs, government agencies, development partners, schools, media organizations, and corporate institutions. • Coordinated projects from planning through implementation. • Prepared proposals, reports, budgets, presentations, and partnership documentation. • Coordinated executive meetings, conferences, workshops, and stakeholder engagements. • Collaborated with finance, communications, programmes, and operations teams to achieve organizational objectives. • Improved operational systems, reporting, and administrative processes. • Expanded strategic partnerships that strengthened organizational visibility and programme impact. • Successfully coordinated multi-stakeholder events, workshops, conferences, and advocacy initiatives. • Improved organizational planning, reporting, and operational coordination

Executive Assistant ServicesNegotiationEmail ManagementAccount ManagementProposal WritingProduct DescriptionsLead ManagementWarm Outreach & Appointment SettingResearch & Information GatheringMeeting CoordinationTravel PlanningSocial Media SupportEmail SupportDocument ManagementData Entry

Deputy CEO & Head of Partnerships

Mtoto News

Nov 2024 - Dec 2024

Key Achievements:

Supported executive leadership in organizational operations, strategic planning, programme implementation, and partnership management. • Coordinated partnerships and programme implementation. • Managed stakeholder engagement and communications. • Prepared donor reports, presentations, and partnership documentation. • Coordinated meetings and monitored action plans. • Maintained project records and operational documentation. • Improved coordination across programme, communications, and operations teams. • Strengthened stakeholder relationships through proactive communication and follow-up.

Executive Assistant ServicesNegotiationEmail ManagementAccount ManagementCold CallingEmail SupportProposal WritingWarm Outreach & Appointment SettingCalendar ManagementResearch & Information GatheringData EntryMeeting CoordinationTravel PlanningSocial Media SupportDocument Management

Head of Production & Partnerships

Mtoto News

Jan 2024 - Oct 2024

Key Achievements:

Managed production operations while coordinating partnerships supporting educational programmes, advocacy initiatives, and digital media projects. • Coordinated production schedules and operational workflows. • Planned logistics for workshops, productions, and events. • Managed stakeholder communication throughout project implementation. • Prepared operational reports and project documentation. • Worked with team to create content for the digital platform • coordinated live streaming projects • ensured live posting for social media platforms on engagements done • Successfully coordinated multiple educational productions and partnership initiatives. • Improved production planning and workflow efficiency

NegotiationAccount ManagementProposal WritingWarm Outreach & Appointment SettingLead ManagementDocument ManagementMeeting CoordinationData EntryResearch & Information GatheringCalendar ManagementEmail SupportPhone SupportSocial Media SupportTravel Planning

Production Coordinator & Sales Executive

Family Media Ltd.

Apr 2021 - Dec 2023

Key Achievements:

Coordinated production operations while providing administrative, project coordination, client relationship management, and business development support across television and digital media projects. • Coordinated production schedules and project timelines. • Managed communication between producers, presenters, directors, technical teams, and clients. • Prepared production documentation and operational reports. • Supported business development by maintaining client relationships and identifying new opportunities. • Coordinated logistics for productions and events. • Successfully coordinated multiple television productions within tight deadlines. • Strengthened client relationships through responsive communication and service delivery. • Improved coordination between production and commercial teams.

NegotiationAccount ManagementCold CallingProposal WritingLead ManagementCalendar ManagementResearch & Information GatheringData EntryMeeting CoordinationEmail SupportPhone SupportDocument ManagementTravel Planning

Executive Assistant to the Chief Operations Officer | Administrative Assistant | Sales Executive

Family Media Ltd.

Jul 2020 - Mar 2021

Key Achievements:

Provided executive-level administrative and operational support to the Chief Operations Officer. • Managed executive calendars, meetings, travel arrangements, and correspondence. • Prepared reports, presentations, meeting agendas, minutes, and confidential documentation. • Coordinated strategic projects and monitored implementation timelines. • Liaised with internal departments, suppliers, and external stakeholders. • Organized executive meetings, conferences, and corporate events. • Maintained document management systems and operational records. • Improved executive workflow through effective planning and scheduling. • Enhanced document management and administrative processes. • Successfully coordinated executive meetings and stakeholder engagements.

Executive Assistant ServicesNegotiationEmail ManagementAccount ManagementCold CallingEmail SupportProposal WritingWarm Outreach & Appointment SettingCalendar ManagementResearch & Information GatheringData EntryPhone SupportPersonal Assistant ServicesMeeting CoordinationTravel PlanningDocument ManagementLead Management

Administrative Assistant & TV Production Coordinator

Family Media Ltd.

Jun 2016 - Jun 2020

Key Achievements:

Supported daily office administration and television and radio production operations. • Maintained records and filing systems. • Coordinated transport, schedules, and logistics. • Assisted with budgeting, planning, and documentation. • Supported programme production and operational activities. • Worked closely with cross-functional teams to ensure timely project delivery

Email SupportAccount ManagementEmail ManagementWarm Outreach & Appointment SettingNegotiationCalendar ManagementPhone SupportTravel PlanningDocument ManagementMeeting CoordinationResearch & Information GatheringLead ManagementData Entry

Sales Coordinator

Flex Communications Ltd.

Feb 2016 - May 2016

Key Achievements:

Supported sales administration and customer relationship management. coordinated sales in 4 branches and ensured yearly renewals were done correctly • Prepared quotations and sales documentation. • Coordinated customer communication and administrative processes.

Cold CallingLead ManagementNegotiationEmail SupportMeeting CoordinationTravel PlanningPhone SupportData EntryResearch & Information GatheringCalendar ManagementSocial Media SupportDocument Management

Front Office Receptionist

Headquarters Inn Hotel

Jul 2015 - Oct 2015

Key Achievements:

Responded to customer enquiries and resolved service issues. • Maintained customer records and prepared operational reports. • Delivered high-quality customer service while supporting administrative operations.

Warm Outreach & Appointment SettingEmail ManagementEmail SupportLead ManagementTravel PlanningCalendar ManagementSocial Media Support

Customer Service Representative

Ecom Services Ltd.

Mar 2012 - Nov 2014

Key Achievements:

Responded to customer enquiries and resolved service issues. • Maintained customer records and prepared operational reports. • Delivered high-quality customer service while supporting administrative operations.

Phone SupportLive Chat SupportEmail SupportResearch & Information Gathering

Finance Intern

National Hospital Insurance Fund

May 2013 - Jul 2013

Key Achievements:

Supported registration, accounts, audit, and records management. • Processed financial documentation and maintained filing systems. • Assisted with administrative and reporting functions.

Document ManagementResearch & Information GatheringData Entry

Quick Stats

Age38 years
English LevelBasic
ID VerificationNot verified
Portfolio
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Certifications

Introduction to AI for Management Professionals
Production Management: Foundations & Stakeholder Management
Production Management: Capstone Project
Product Management: An Introduction
Strategic Management I & II
Project Management I & II

Education

Bachelor's Degree

St. Paul's University Nairobi, Kenya

2010 - 2013