Marvin

Customer Support Specialist / General Virtual Assistant

Marvin

ID Verified
900/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Dedicated and detail-oriented Customer Service Representative with experience in customer support, administrative tasks, call and email handling, troubleshooting, data entry, and record management. Skilled in handling customer concerns, maintaining accurate documentation, coordinating follow-ups, and managing multiple priorities efficiently. Proficient in customer service platforms, Microsoft Office, and Google Workspace. A reliable, adaptable, and quick learner committed to delivering excellent...

Top Skills

Phone Support · 5 yearsAccount Management · 3 yearsEmail Support · 2 yearsB2C Sales · <1 yearData Entry · <1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportIntermediate
Live Chat SupportBeginner
Technical SupportBeginner

Sales & Business Development

Account ManagementAdvanced
B2C SalesBeginner
NegotiationBeginner

Virtual Assistance & Admin

Data EntryBeginner
Personal Assistant ServicesBeginner
Email ManagementBeginner

Work Experience

Customer Support / Alert Monitoring

Eddy Solutions

Sep 2024 - Sep 2026

Key Achievements:

• Monitored water-detection and flow alerts and documented relevant details for follow-up. • Coordinated with building concierge, security, site superintendents, and property contacts regarding alerts and valve status. • Prepared client emails and service reports with clear, accurate updates. • Followed up on incidents, recorded customer instructions, and updated dashboard or campaign notes as needed.

Live Chat SupportPhone SupportEmail ManagementB2C SalesEmail SupportData EntryTechnical SupportAccount Management

Sales Representative

GoHealth360

Jan 2022 - Jun 2024

Key Achievements:

• Contacted potential leads to introduce the company’s pharmacy services. • Promoted pharmaceutical services and helped address customer needs. • Obtained orders from existing and prospective sales contacts. • Scheduled appointments with existing and potential clients.

Phone SupportB2C Sales

CSR

Transcom Bacolod

Mar 2020 - Oct 2021

Key Achievements:

Explained product features and technical details to help customers make informed purchasing decisions. • Provided pricing information and calculated total sales costs accurately. • Promoted products, services, and offers to existing customers to support sales and customer satisfaction. • Used product knowledge to recommend solutions based on customer needs. • Followed up after sales to assess satisfaction and address service concerns

B2C SalesAccount ManagementEmail SupportEmail ManagementPhone SupportNegotiation

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

Central States Philippines University

2017 - 2021