Rhoda

Virtual Assistant – Customer Service

Rhoda

ID Verified
500/mo
Kenya
Looking for Full-time
7 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over 12 years of experience in client experience and administrative operations, focusing on enhancing customer satisfaction and streamlining processes. My expertise lies in creating efficient workflows within diverse environments, ensuring smooth interactions between clients and organizations. I have successfully supported various sectors, from training to hospitality, improving client relationships and administrative functions. My background in customer service equips me with the skills ...

Top Skills

Email Support · 6 yearsPhone Support · 6 yearsSocial Media Support · 5 yearsCold Email Outreach · 4 yearsCold Calling · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Social Media SupportExpert
Live Chat SupportIntermediate
FreshdeskBeginner
IntercomBeginner

Sales & Business Development

Cold Email OutreachAdvanced
Cold CallingAdvanced
B2B SalesIntermediate
Proposal WritingBeginner

Virtual Assistance & Admin

Email ManagementAdvanced
Travel PlanningIntermediate
Calendar ManagementIntermediate
CalendlyIntermediate
Meeting CoordinationIntermediate
Executive Assistant ServicesIntermediate
Personal Assistant ServicesBeginner
ClickUpBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Work Experience

Virtual Assistance | Business Operations, Administrative Support

Upwork

Mar 2026 - Aug 2026

Key Achievements:

• Conducted market research to identify business development opportunities in the racquet sports and hospitality industries. • Performed site visits to evaluate potential business locations and partnership opportunities. • Collected, documented, and organized site information, including photographs and project updates. • Developed professional presentations, reports, and business proposals for internal and external stakeholders.

Proposal WritingCalendar ManagementEmail SupportPhone SupportCold CallingEmail Management

Quick Stats

Age35 years
English LevelFluent
ID VerificationVerified

Education

Associate's Degree

Nairobi Aviation

2010 - 2012