Virtual Assistant|Customer Service|Executive AssistantVirtual Assistant|Customer Service|Executive Assistant
Tinotenda
ID Verified$2,000
per month
($11/hour)
Profile Description
Dynamic and result-oriented Operations and Administration Officer with over 5 years of experience optimizing business workflows, managing projects, and streamlining daily administrative operations, seeking to leverage background in remote executive support as a Virtual Assistant. Proven track record in procurement, site and project administration, and customer relationship management. Adept at utilizing digital productivity software, CRM platforms, and remote collaboration tools to enhance team ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Human Resources
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Operations and Administration Officer
Wraprite (Pvt) Ltd
Jan 2023 - Present
Key Achievements:
- Financial Administration: Managed monthly invoicing, billing and collections for 50+ customer accounts, supporting accurate financial records and effective cash-flow management. - Procurement Management: Coordinated annual procurement valued at USD 1.2 million, including supplier sourcing, quotation evaluation, purchase orders, price negotiations and delivery scheduling. - Inventory Control: Maintained 99.9% inventory accuracy through disciplined stock recordkeeping, inventory monitoring and accountability controls. - Production and Operations: Supported production workflows involving 33 tons of production orders per month, helping coordinate resources and meet customer delivery timelines. - Fleet and Logistics Coordination: Supervised logistics for 5 vehicles and drivers, coordinating vehicle movements, dispatch schedules and delivery activities. - Stakeholder and Client Relations: Negotiated supplier and customer pricing and terms, resolved account queries, and supported customer retention and new business development. - Administrative Coordination: At Norton Town Council, supported approximately 10 meetings per month, maintained records across 5 departments, and coordinated annual travel arrangements for 13 officials. - Process and Records Management: Maintained accurate financial, procurement, inventory and administrative documentation using QuickBooks, Sage Pastel, Microsoft Office and other business systems.