Executive AssistantExecutive Assistant

Key Achievements:

- Set up five scheduled Claude/Cowork automations for my principal: a morning brief, a task journal, a reservation checker, and weekly reports. - When we lost data, I rebuilt the automations, cleared out duplicate workflows, and wrote up how the permissions and setup work so they're easy to maintain. - Labeled about 2,900 emails in one cleanup, then put a triage system in place so the inbox doesn't pile up again. - Handle scheduling and multi-city travel, including rebooking hotels, restaurants, and transport when plans change. - Take emails, meeting notes, and voice instructions and turn them into trackers, weekly reports, and clear decisions for my principal to sign off on. - Moved our compliance filings to a new vendor, cutting the annual cost by about 76%. I also manage household vendors and property paperwork.

Key Achievements:

- Raised customer satisfaction scores to 95% by independently resolving customer and order issues with clear communication and prompt follow-through. - Maintained a consistent 95% quality assurance rating while working within company service protocols. - Analyzed customer and order data to identify recurring problems, reducing repeat issues by 25% and cutting resolution time by 10%. - Reduced average handling time by 15% through process optimization and troubleshooting.