Virtual AssistantVirtual Assistant
Sharmaine
ID Verified$1,200
per month
($7/hour)
Profile Description
**Professional Summary** Results-driven **Customer Experience, Sales, and Retention Specialist** with **9+ years of experience** in the BPO industry, specializing in **B2B sales, customer retention, customer service, technical support, and account management**. Proven ability to build and maintain strong client relationships, understand customer needs, identify sales and upselling opportunities, and deliver tailored solutions that improve customer satisfaction and business results. Demonstrate...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Sales Associate/Probationary Trainer
Full Potential Solutions
Sep 2025 - May 2026
Key Achievements:
Managed B2B accounts, drove customer retention, and identified sales opportunities. • Served as SME and Probationary Trainer, providing coaching, floor support, and onboarding assistance to new hires.
Outbound Sales Associate
One Contact Center
Sep 2022 - Aug 2025
Key Achievements:
Conducted outbound sales activities, generated qualified leads, and consistently met performance targets.
Retention Specialist
Inspiro
Aug 2020 - Aug 2022
Key Achievements:
Maintained customer relationships, resolved concerns, and implemented retention strategies to improve customer loyalty.
Customer Service Representative
VXI Global Philippines
May 2018 - Jul 2020
Key Achievements:
Handled customer inquiries, resolved account issues, and delivered exceptional customer service.
Technical Support Representative
Sitel Philippines
Oct 2016 - Apr 2018
Key Achievements:
Provided technical troubleshooting and support for hardware, software, and connectivity concerns.
Quick Stats
Certifications
Education
High-school
La Purisima National Highschool
2010 - 2014