Virtual AssistantVirtual Assistant
Sharmaine
ID Verified$1,200
per month
($7/hour)
Profile Description
**Professional Summary** Results-driven **Customer Experience, Sales, and Retention Specialist** with **9+ years of experience** in the BPO industry, specializing in **B2B sales, customer retention, customer service, technical support, and account management**. Proven ability to build and maintain strong client relationships, understand customer needs, identify sales and upselling opportunities, and deliver tailored solutions that improve customer satisfaction and business results. Demonstrate...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Sales Associate/Probationary Trainer
Full Potential Solutions
Sep 2025 - May 2026
Job Responsibilities:
Managed B2B accounts, drove customer retention, and identified sales opportunities. • Served as SME and Probationary Trainer, providing coaching, floor support, and onboarding assistance to new hires.
Outbound Sales Associate
One Contact Center
Sep 2022 - Aug 2025
Job Responsibilities:
Conducted outbound sales activities, generated qualified leads, and consistently met performance targets.
Retention Specialist
Inspiro
Aug 2020 - Aug 2022
Job Responsibilities:
Maintained customer relationships, resolved concerns, and implemented retention strategies to improve customer loyalty.
Customer Service Representative
VXI Global Philippines
May 2018 - Jul 2020
Job Responsibilities:
Handled customer inquiries, resolved account issues, and delivered exceptional customer service.
Technical Support Representative
Sitel Philippines
Oct 2016 - Apr 2018
Job Responsibilities:
Provided technical troubleshooting and support for hardware, software, and connectivity concerns.
Quick Stats
Certifications
Education
High-school
La Purisima National Highschool
2010 - 2014