Customer support, virtual assistant

Shahista

ID Verified
3,500/mo
TONGAAT, South Africa
Looking for Full-time
10 hours/day
Availability: US timezone

Profile Description

Customer-focused and highly adaptable professional with experience in customer service, e-commerce, sales, lead generation, appointment setting, back-office administration and contact centre operations. Experienced in supporting customers remotely and working with platforms including Shopify, Salesforce, Kendo, Slaves, ERP, Freshdesk and Zendesk. Currently working in Customer Service and Back Office at Huda Beauty, with previous experience supporting customers at Amazon and completing a Contact ...

Skills & Expertise

Customer Success

LiveChatIntermediate
Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
Technical SupportBeginner
ZendeskBeginner
FreshdeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
MetabaseBeginner

Design & Creative

Design SystemsBeginner
Adobe XDBeginner
Adobe PhotoshopBeginner
CanvaBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
Shopify PlusBeginner
Amazon Seller CentralBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
GorgiasBeginner
Inventory ManagementBeginner
Product Listing OptimizationBeginner

Finance & Accounting

SageBeginner

Marketing & Growth

KlaviyoBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
SalesforceBeginner
ZoomInfoBeginner

Specialized Skills

GDPR ComplianceBeginner
Terms & ConditionsBeginner

Work Experience

Customer Support advisor

Amalfi

2025 -

Live Chat SupportEmail SupportTicket ManagementFreshdesk

Quick Stats

Age39 years
GenderFemale
English LevelFluent
ID VerificationVerified