Operation & Customer Support | Convert Leads, Support UsersOperation & Customer Support | Convert Leads, Support Users
Sabin
ID Verified$650
per month
($4/hour)
Profile Description
Experienced customer support agent with a background in SaaS companies, handling routine customer inquiries, resolving technical issues, and escalating software bugs to the development team. Skilled at upselling additional services and products to increase overall customer value. Over five years of remote work experience, including freelance roles. I'm also a tech-savvy Virtual Assistant and Customer Support Specialist with experience helping businesses streamline operations, support their cust...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Virtual Assistance & Admin
Work Experience
Sales & Operations Manager, Aspoonful
Aspoonful
Nov 2024 - Present
Job Responsibilities:
Managed CRM workflows and customer follow-up processes using GoHighLevel, helping ensure inquiries were handled efficiently and communication remained organized. Organized customer records, internal workflows, and digital resources to support smooth day-to-day operations and consistent service delivery. Created customer engagement and retention workflows through automated follow-ups, email communi...
Technical Support & Operations Specialist, Mailvio
Kyvio (Mailvio)
Jun 2023 - Nov 2024
Job Responsibilities:
Created customer training materials, video tutorials, FAQs, and software guides to make products easier to understand and reduce repeated support inquiries. Supported customer onboarding with clear, step-by-step resources that helped users get started quickly and improved product adoption. Organized help documents, user guides, and internal support resources to improve team efficiency and provide...
Customer Support & Sales Support, Kyvio
Kyvio
Jun 2022 - Jun 2023
Job Responsibilities:
Managed customer support and success interactions for more than 3,000 active users, responding to inquiries, technical questions, and product-related concerns. Resolved customer issues efficiently, maintained FAQ documentation, and escalated software bugs or complex technical concerns to the appropriate teams. Provided clear product guidance and personalized support to help customers understand av...