Ryan

Customer & Technical Support Specialist / Operations Manager

Ryan

ID Verified
1,500/mo
Angeles City, Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Highly motivated Operations and Client Success professional with a strong track record in onboarding, process optimization, and fast-paced project execution. Experienced in launching and managing large-scale rollouts, improving workflows, and resolving operational and technical issues efficiently. Known for being detail-oriented, proactive, and solution-driven, with a focus on delivering smooth client experiences and driving measurable impact across cross-functional teams.

Skills & Expertise

Customer Success

Data & Analytics

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Finance & Accounting

Human Resources

Real Estate Operations

AirbnbBeginner

Sales & Business Development

Specialized Skills

Virtual Assistance & Admin

Work Experience

Operations Manager

ZUMA

Jan 2021 - Jun 2026

Live Chat SupportPhone SupportTechnical SupportZendeskEmail SupportExcel (Advanced)TableauCrispFreshdeskLooker

Customer Service / Email Support

Supportninja Ph

Feb 2018 - Nov 2020

Email ManagementDocument ManagementData EntryTechnical SupportPhone SupportEmail Support

Fraud Specialist

iQor Philippines

Dec 2015 - Jan 2018

Phone SupportTechnical SupportEmail Support

Collection Specialist

iQor Philippines

Jun 2014 - May 2015

Phone SupportTechnical SupportEmail SupportLiveChat

Quick Stats

Age30 years
GenderMale
English LevelFluent
ID VerificationVerified

Education

High-school

Systems Plus College Foundation

2009 - 2013