Ryan

Customer & Technical Support Specialist / Operations Manager

Ryan

1,500/mo
Angeles City, Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Highly motivated Operations and Client Success professional with a strong track record in onboarding, process optimization, and fast-paced project execution. Experienced in launching and managing large-scale rollouts, improving workflows, and resolving operational and technical issues efficiently. Known for being detail-oriented, proactive, and solution-driven, with a focus on delivering smooth client experiences and driving measurable impact across cross-functional teams.

Top Skills

Live Chat Support · 10 yearsPhone Support · 10 yearsTechnical Support · 10 yearsAirtable · 5 yearsCalendar Management · 5 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Technical SupportExpert
Email SupportExpert
Social Media SupportExpert
ZendeskBeginner
FreshdeskBeginner
CrispBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
LookerBeginner
TableauBeginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Facebook MarketplaceBeginner
Amazon Seller CentralBeginner

Finance & Accounting

Payroll ProcessingBeginner

Human Resources

Candidate SourcingExpert
RecruitmentExpert
PayrollBeginner
SOP WritingBeginner
Policy WritingBeginner
HR ManagementBeginner

Real Estate Operations

MLS ManagementBeginner
AirbnbBeginner

Sales & Business Development

Cold Email OutreachBeginner
Cold CallingBeginner
Account ManagementBeginner

Specialized Skills

Technical TrainingExpert
OnboardingAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
Data EntryExpert
Executive Assistant ServicesExpert
CalendlyExpert
NotionExpert
Monday.comExpert
ClickUpExpert
LinearExpert
AirtableExpert
JiraIntermediate

Work Experience

Operations Manager

ZUMA

Jan 2021 - Jun 2026

Live Chat SupportPhone SupportTechnical SupportZendeskEmail SupportExcel (Advanced)TableauCrispFreshdeskLookerGoogle Sheets (Advanced)Payroll ProcessingRecruitmentPolicy WritingMLS ManagementAirbnbCold CallingCold Email OutreachOnboardingTechnical TrainingDocument ManagementEmail ManagementExecutive Assistant ServicesCalendlyClickUpMonday.comLinearAirtableData EntryCalendar ManagementNotionJiraAccount Management

Customer Service / Email Support

Supportninja Ph

Feb 2018 - Nov 2020

Email ManagementDocument ManagementData EntryTechnical SupportPhone SupportEmail Support

Fraud Specialist

iQor Philippines

Dec 2015 - Jan 2018

Phone SupportTechnical SupportEmail Support

Collection Specialist

iQor Philippines

Jun 2014 - May 2015

Phone SupportTechnical SupportEmail SupportLiveChat

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified

Education

High-school

Systems Plus College Foundation

2009 - 2013