Property Management / Dental Insurance Verifier/ Customer SeProperty Management / Dental Insurance Verifier/ Customer Se
Rose
$1,000
per month
($6/hour)
Profile Description
I bring over 12 years of leadership experience along with a strong background in customer service, administrative support, and client management. Throughout my career, I have developed strong communication, problem-solving, and organizational skills that allow me to effectively support both customers and team operations. I have experience working as a service agent in property management for a rental storage company, where I assisted tenants with move-ins and move-outs, handled account inquirie...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Team Manager
Ibex global
Mar 2019 - Oct 2025
Dental Insurance Verification
Veriffic
Nov 2020 - Dec 2024
Key Achievements:
Verifying patient eligibility, confirming benefits and coverage, and documenting accurate information for dental offices.
Team Leader
Results CX
Jul 2011 - Mar 2019
Key Achievements:
I am responsible for managing daily team operations, ensuring performance targets and KPIs are met, and supporting agents through coaching and guidance. I handle escalations, monitor service quality, and make sure customers receive a positive experience. I also train and develop team members, track performance, manage workload distribution, and prepare reports for management. In addition, I help improve processes and act as the link between the team and leadership to ensure smooth operations.