Retchie

Customer Service / E-Commerce Virtual Assistant / DM Setter

Retchie

ID Verified
600/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I specialize in providing top-notch customer support and efficient eCommerce management to help businesses like yours thrive. With over 8 years of experience, I offer:​ - Responsive email, chat, and voice support - Order processing, returns, and refunds handling - Product listing and inventory management - CRM tools proficiency - Lead generation and appointment setting​

Top Skills

Phone Support · 7 yearsFacebook Marketplace · 3 yearsLiveChat · 3 yearsDropshipping · 2 yearsEmail Support · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
LiveChatAdvanced
Live Chat SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
Technical SupportIntermediate
ZendeskBeginner
FreshdeskBeginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Facebook MarketplaceAdvanced
Product Listing OptimizationIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
Inventory ManagementIntermediate
DropshippingIntermediate
GorgiasIntermediate
ShopifyBeginner
BigCommerceBeginner
Shopify PlusBeginner
Amazon FBABeginner
eBayBeginner

Real Estate Operations

Real Estate ListingBeginner

Sales & Business Development

SalesforceIntermediate
Lead GenerationBeginner

Work Experience

Email Customer Support (Dropshipping)

Global eBrand

Mar 2024 - Present

Ticket ManagementZendeskEmail SupportShopifyDropshippingBigCommerceShopify Plus

Quick Stats

Age38 years
English LevelFluent
ID VerificationVerified
Portfolio
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