renato

Customer Success Manager Assistance

renato

1,100/mo
Lima, Peru
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am an expert in sales and support of both virtual and tangible products, with extensive experience in customer service and staff supervision. I have a solid command of administrative and logistical tools, which allows me to optimize processes and guarantee efficiency. I consider myself a self-taught person, adaptable to different work methods and tools. My most outstanding skills include personnel management, as well as data interpretation and analysis, customer service and English-Spanish int...

Top Skills

B2B Sales · <1 yearB2C Sales · <1 yearCalendar Management · <1 yearCalendly · <1 yearCandidate Sourcing · <1 year

Skills & Expertise

Human Resources

PayrollBeginner
US RecruitingBeginner
Technical RecruitingBeginner
Candidate SourcingBeginner
RecruitmentBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

NotionBeginner
CalendlyBeginner
Data EntryBeginner
Document ManagementBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Calendar ManagementBeginner
Email ManagementBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Video SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Social Media SupportBeginner
Lead ManagementBeginner
LiveChatBeginner
CrispBeginner
FreshdeskBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
SQLBeginner
Google Analytics 4Beginner

E-commerce & Marketplace

ShopifyBeginner
Shopify PlusBeginner

Work Experience

Medical interpreter

KonnectCx

Mar 2025 - Present

Excel (Advanced)SQLZendeskPhone SupportVideo SupportTicket Management

Team leader - ACCM assistant

Concentrix

Oct 2024 - Mar 2025

PayrollRecruitmentB2B SalesB2C SalesCold CallingSalesforceCold Email OutreachZoho CRMCalendlyExecutive Assistant ServicesEmail ManagementLive Chat SupportVideo SupportTicket ManagementEmail SupportPhone SupportLead ManagementLiveChatFreshdeskZendeskGoogle Sheets (Advanced)Excel (Advanced)SQLShopify

Customer service representative - Team Leader - Executive assistant

Teleperformance

Nov 2022 - Sep 2024

ShopifySQLFreshdeskLiveChatZendeskLead ManagementTicket ManagementVideo SupportEmail SupportPhone SupportLive Chat SupportEmail ManagementPersonal Assistant ServicesExecutive Assistant ServicesCalendlySalesforceCold CallingB2C SalesB2B SalesCold Email OutreachRecruitment

Quick Stats

Age22 years
English LevelFluent
Other Languages
SpanishFluent
FrenchBasic
ID VerificationNot verified

Education

Bachelor's Degree

San Martin De Porres University

2022 - present