Virtual AssistantVirtual Assistant
Gentle
ID Verified$1,800
per month
($10/hour)
Profile Description
I have over 8 years of experience spanning billing coordination, customer onboarding, and contract management, consistently ensuring accuracy, compliance, and operational efficiency. My career highlights include streamlining billing and contract workflows, resolving discrepancies across systems, and maintaining audit-ready records through cross-functional collaboration. Alongside this, I've built strong expertise in customer support, process improvement, and technical troubleshooting, contri...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Contract Coordinator II
Marco
Jan 2025 - Present
Job Responsibilities:
● Owned end-to-end resolution of billing, contract, and account discrepancies by investigating cross-system data, reducing escalations and improving turnaround time ● Analyzed contract and billing workflows to identify inconsistencies and proactively resolve issues before impacting customers ● Streamlined contract processes and maintained audit-ready records through cross functional collaboration,...
Customer Onboarding Analyst
Lexmark
Aug 2021 - Dec 2024
Job Responsibilities:
● Managed invoicing & payments, tracking outstanding balances and reconciling records between payment platforms & accounting software ● Coordinated client onboarding processes, ensuring all required documentation was collected and accurately entered into CRM & matter management systems ● Maintained up-to-date matter records, monitored deadlines, & followed up with clients to ensure smooth progress...