Technical and Real Estate Virtual AssistantTechnical and Real Estate Virtual Assistant

Job Responsibilities:

• Manages email operations, schedules, and administrative workflows. • Creates marketing copy and social content.

Job Responsibilities:

• Operated and prioritized a high-volume, multi-channel ticket queue (chats, emails, and tickets) with accuracy and consistency. • Acted as an escalation point for complex issues, collaborating with product and engineering. • Troubleshot software integrations and platform behaviors. • Created internal and external knowledge base content to reduce repetitive tickets.

Job Responsibilities:

• Implemented and supported merchant software integrations including QuickBooks. • Provided user training and technical troubleshooting via email, phone, and remote desktop. • Escalated complex technical concerns and documented findings.

Job Responsibilities:

• Provided troubleshooting sessions with clients via Zoom. • Managed Salesforce administration including roles, permissions, workflows, and reporting.

Job Responsibilities:

• Handled Tier 2 service request tickets involving accounting and billing workflows, and chats. • Supported QuickBooks-related inquiries including invoices, payroll, and purchase orders. • Provided analytical reports to management.

Job Responsibilities:

• Provided day-to-day technical support for QuickBooks users via phone. • Diagnosed workflow discrepancies and delivered clear resolutions. • Served as SME, coaching agents and assisting with escalations.

Job Responsibilities:

• Performed hardware/software diagnostics and workstation setup. • Assisted with server and network checks.