virtual assistantvirtual assistant

Job Responsibilities:

Handled financial account, risk and management processes, and customer satisfaction. Provided guidance and support, identified development needs, and managed the reciprocal relationship between staff and the organization. Became the engagement coordinator of the LOB - created the calendar of activities and worked closely with the POCs and to the SOM.

Job Responsibilities:

Experienced in organizational needs with specialization in sales, technical processes, and customer satisfaction. Provided guidance and support, identified development needs, and managed the reciprocal relationship between staff and the organization. Completed a case study on the level of effectiveness of Supervisors in a BPO and was able to recommend training/immersion for supervisors during tra... more...

Job Responsibilities:

Managed four (4) tourist guides. Responsible in the continuous growth of the entire business. Handled client's emails and scheduled appointments. Tracked all posts made by the company on Facebook, Instagram, Twitter, Linkedin, etc. Scheduled posts in advance, wrote posts, managed comments and directed them to the appropriate team member. Helped determine the type of content that should be shared.... more...

Job Responsibilities:

Trained an average of 25 new customer service employees every 1.5 months of training duration and supported experienced employees to improve their performance. Created educational materials; conducted training sessions - sales, soft skills, technical, and, communications training; identified skills gaps; and ensured staff members stay motivated. Had worked with the corporate training manager and... more...