Customer and Client Experience ProfessionalCustomer and Client Experience Professional

Job Responsibilities:

• Resolved customer inquiries via Phone, Email, Chats and SMS related to orders, shipping, returns, refunds, and product information using Gorgias, Ring Central and Shopify Admin. • Maintained high customer satisfaction by providing accurate information and personalized solutions.

Job Responsibilities:

• Provided end-to-end customer support for four major brands (melin, Olukai, Roark, Kaenon) via Zendesk, Gorgias and Shopify Admin, ensuring efficient communication across email, chat, and SMS. • Building meaningful customer relationships through empathetic support, strategic communication, and customer-focused solutions.

Job Responsibilities:

• Delivered comprehensive customer support across order management, refund processing, shipping inquiries, and issue resolution. • Consistently exceeding customer expectations through clear communication and solution-oriented service. • Leveraged Zendesk to effectively manage and prioritize support tickets, ensuring timely responses, accurate resolutions, and a seamless customer experience while m... more...

Job Responsibilities:

• Resolved technical inquiries through email, chat and phone calls by diagnosing issues, identifying root causes, and guiding users through effective troubleshooting steps. • Maintained detailed case documentation and customer records, leveraging data management tools to support accurate reporting, issue tracking, and timely resolution of support requests.

Job Responsibilities:

• Consistently engaged prospective customers via phone calls through persuasive, consultative conversations, uncovering needs and presenting tailored solutions that drove sales and built long-term client relationships. • Excelled at overcoming objections, closing sales, and creating positive customer experiences that encouraged repeat business and strengthened client loyalty.