Virtual Assistant, Sales and Customer and Technical SupportVirtual Assistant, Sales and Customer and Technical Support
Michael
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven customer service, technical support, and sales professional with over 6 years of experience supporting US-based clients across SaaS, telecommunications, e-commerce, and remote operations. Skilled in customer support, lead generation, cold calling, appointment setting, and technical troubleshooting, with a strong ability to build customer relationships and deliver consistent results in fast-paced environments. Proven track record of maintaining high CSAT scores, generating qualifie...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Technical Support Representative
TaskUs
Nov 2024 - May 2026
Job Responsibilities:
Reduced SLA breaches by 30% by efficiently handling Tier 3 escalations and technical concerns Maintained accurate CRM documentation, improving workflow tracking and customer follow-ups Delivered multi-channel support via phone, email, and chat while maintaining high customer satisfaction
Sales Executive Assistant / Cold Caller
Us Based Waste Management Startup
Jun 2024 - Aug 2024
Job Responsibilities:
Conducted high-volume cold calling and email outreach to generate qualified business prospects Managed 40–60 outreach activities weekly with consistent follow-ups and lead nurturing Scheduled appointments for the sales team and maintained organized CRM records
Technical Support & Sales Representative
Telus
Apr 2023 - May 2024
Job Responsibilities:
Maintained 88–90% CSAT by delivering efficient technical support and customer assistance Improved workflow efficiency by 12% and reduced average handling time by 10% Achieved a 13% upsell attach rate through customer-focused product recommendations Resolved technical issues while ensuring accurate documentation and escalation handling
Customer Service & Sales Representative
Concentrix
Oct 2021 - Feb 2023
Job Responsibilities:
Handled 50–70 customer interactions daily across customer service and inbound sales support Maintained approximately 90% CSAT through professional and timely issue resolution Achieved an 18% inbound sales conversion rate by identifying customer needs effectively Improved process compliance by 25% through consistent adherence to workflows and policies
Quick Stats
Certifications
Education
Bachelor's Degree
Pangasinan State University
2014 - 2016