Virtual AssistantVirtual Assistant
Rhodmavrick
$100
per month
($1/hour)
Profile Description
Tech-savvy, creative, and adaptable professional with over 5 years of experience in technical support, customer service, graphic design, and small business operations. Experienced in managing day-to-day business activities, branding, and customer needs, while delivering high-quality results in fast-paced and remote settings. Known for quick problem-solving, clear communication, strong attention to detail, and a practical, entrepreneurial mindset.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Specialized Skills
E-commerce & Marketplace
Design & Creative
Customer Success
Virtual Assistance & Admin
Content & Writing
Work Experience
Chat Support Specialist
Teleperformance
Sep 2024 - Dec 2024
Key Achievements:
Consistently handled multiple customer inquiries through chat while maintaining professionalism and service quality. - Resolved customer concerns efficiently by providing accurate information and appropriate solutions. - Maintained customer satisfaction through clear communication, active listening, and a customer-focused approach. - Managed escalations effectively by identifying customer issues and coordinating appropriate resolutions. - Adapted to company policies, performance metrics, and service standards in a fast-paced BPO environment.
Technical Support
Techmahindra
Sep 2021 - Jun 2024
Key Achievements:
• Managed inbound and outbound customer calls, including scheduling appointments • Handled technical troubleshooting for end-users via calls, chat, and email. • Managed ServiceNow tickets, ensuring timely resolution of technical incidents. • Met performance metrics, including customer satisfaction and productivity goals. • Assisted in password/account recovery using Active Directory/SSDP