Mariel

Customer Support Specialist

Mariel

ID Verified
1,500/mo
Cebu, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly organized and detail-oriented Virtual Assistant with over 4 years of experience supporting international eCommerce businesses, customer service operations, and administrative workflows. Proven ability to manage email support, handle customer escalations, coordinate with suppliers and internal teams, and maintain accurate records while working in fast-paced, deadline-driven environments. Experienced in using tools such as Shopify, Gorgias, and Notion to streamline operations, improve resp...

Top Skills

Excel (Advanced) · 6 yearsData Entry · 5 yearsDropshipping · 5 yearsEmail Management · 5 yearsEmail Support · 5 years

Skills & Expertise

Customer Success

Email SupportExpert
Live Chat SupportAdvanced
Ticket ManagementIntermediate
Phone SupportBeginner
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Advanced

E-commerce & Marketplace

DropshippingExpert
ShopifyAdvanced
GorgiasIntermediate
Order FulfillmentIntermediate
Shopify PlusBeginner
Facebook MarketplaceBeginner

Finance & Accounting

QuickBooksAdvanced
BookkeepingAdvanced
Budget ManagementAdvanced
Financial ReportingAdvanced
Accounts Payable/ReceivableIntermediate

Virtual Assistance & Admin

Email ManagementExpert
Data EntryExpert
Executive Assistant ServicesAdvanced
NotionAdvanced
Calendar ManagementAdvanced
Document ManagementAdvanced
AsanaAdvanced
CalendlyIntermediate
TrelloIntermediate
ClickUpIntermediate

Work Experience

Customer Support Representative

Solace Bands

Apr 2026 - Jun 2026

Live Chat SupportEmail SupportShopifyShopify PlusGoogle Sheets (Advanced)Notion

Customer Support Specialist

DailyCompress

Oct 2022 - Apr 2026

Live Chat SupportEmail SupportLiveChatZendeskShopifyTicket ManagementExcel (Advanced)Shopify PlusGoogle Sheets (Advanced)Email ManagementData EntryNotionDropshipping

Admin Assistant

Amerilure Inc

Nov 2024 - Jan 2026

BookkeepingFinancial ReportingExecutive Assistant ServicesCalendlyData EntryEmail ManagementExcel (Advanced)Google Sheets (Advanced)Notion

Bookkeeper / Technical Support Representative

Concentrix CVG

Mar 2020 - Sep 2022

Phone SupportEmail SupportLive Chat SupportQuickBooksEmail ManagementBookkeepingAccounts Payable/ReceivableFinancial ReportingExecutive Assistant ServicesData Entry

Quick Stats

Age25 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Certifications

QuickBooks Online ProAdvisor

Education

Bachelor's Degree

Cebu Eastern College

2018 - 2023