Customer Service RepresentativeCustomer Service Representative
Luyanda
ID Verified$800
per month
($5/hour)
Profile Description
A highly proficient and empathetic Customer Service Representative with a robust track record in remote, fast-paced environments. Excels in delivering exceptional technical support, e-commerce assistance, and lead generation. Adept at leveraging CRM and project management tools to streamline workflows, resolve complex issues, and enhance the customer journey. A collaborative team player with strong communication skills, committed to driving customer satisfaction and loyalty through proactive and...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Limitless GigCX (Remote)
Jun 2025 - Present
Job Responsibilities:
. Assist global customers with account, billing, and technical support enquiries via phone and chat. . Deliver professional, empathetic service while meeting quality and productivity KPIs.
Client Support Specialist
PayReady (Remote)
Jun 2025 - Dec 2025
Job Responsibilities:
. Managed 40–60+ tickets per day, providing client support via phone and email, resolving enquiries, diagnosing issues, escalating complex cases while meeting KPIs without direct supervision. · Assist clients and consumers by accurately updating and managing data within company software, ensuring strict compliance with FDCPA regulations. · Provide expert customer support via inbound and outbound c...
Appointment Setter
First Target Agency (Remote)
Apr 2025 - Jul 2025
Job Responsibilities:
· Successfully booked over 40 qualified appointments monthly by cold calling small business owners and presenting tailored digital solutions. · Utilized exceptional lead qualification and objection-handling skills to build a robust pipeline, directly supporting the sales team in closing deals. · Managed prospect follow-ups and tracked all activities meticulously using Zoho CRM.
Lead Generator
Elico International (Remote)
Feb 2024 - Mar 2025
Job Responsibilities:
· Managed a high volume of 700+ outbound calls daily to generate qualified leads, consistently exceeding targets by delivering an average of 20+ high-quality leads per day. · Demonstrated superior phone etiquette and multitasking abilities while maintaining a positive customer experience. · Ensured accurate data integrity and strategic lead tracking by maintaining detailed and organized CRM record...
E-Commerce Customer Support
Capability BPO
Jun 2022 - Feb 2024
Job Responsibilities:
· Delivered comprehensive multi-channel support (phone, email, live chat) for order management, returns, and product inquiries, contributing to a 45% increase in customer retention. · Efficiently resolved customer complaints and administrative tasks, maintaining a customer satisfaction rate exceeding 90%. · Managed data entry for 1000+ customer interactions monthly and collaborated with internal d...
Technical Support Agent
CCI South Africa
Jan 2021 - May 2022
Job Responsibilities:
· Provided first-contact technical support for TV, phone, and internet services, achieving an 85% firstcontact resolution rate and reducing escalated tickets. · Guided customers through clear, step-by-step troubleshooting to resolve connectivity and service issues efficiently. · Performed thorough administrative follow-ups to ensure lasting problem resolution and customer satisfaction.
Quick Stats
Education
Bachelor's Degree
UNISA
2024 - present
Associate's Degree
UNISA
2023 - 2024