Loureen

Data Analyst| Customer Support Specialist| Virtual Assistant

Loureen

1,100/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I bring a strong blend of Customer Service, Data Analysis and Virtual Assistant experience which allows me to support both people and processes effectively. I have worked in customer-focuses roles where I handled customer enquiries, resolved issues and maintained professional communication. I also have hands-on experience working with data by analyzing trends, maintaining records, using spreadsheets and CRM systems and generating reports to support decision-making. Alongside Customer Support a...

Skills & Expertise

AI & Automation

GitHub CopilotExpert
VeoExpert
ZapierExpert

Sales & Business Development

B2B SalesExpert
Lead GenerationExpert
Cold CallingExpert
Cold Email OutreachExpert
Proposal WritingExpert
NegotiationExpert
Account ManagementExpert
SalesforceExpert
Zoho CRMExpert

Real Estate Operations

AirbnbExpert
VrboExpert

E-commerce & Marketplace

Order ProcessingExpert
Inventory ManagementExpert
Order FulfillmentExpert
ShopifyBeginner

Content & Writing

Creative WritingAdvanced
Blog WritingAdvanced

Work Experience

Customer Service Representative / Data Analyst

Keysian Auctinoneers

Jan 2022 - Dec 2025

Job Responsibilities:

Responded to customer inquiries via phone, email, and in-person regarding auction items, bidding procedures, registration, and payments. Collected,cleaned,and managed large datasets related to high-value auctions, client transactions, and inventory records using Excel, SQL, and proprietary database systems. Developed and maintained data dashboards to track auction performance, customer engagemen...

GitHub CopilotZapierVeoLive Chat SupportPhone SupportEmail SupportVideo SupportSocial Media SupportTicket ManagementTechnical Support

Customer Service Associate and Executive Assistant

B2B Consulting Kenya

Oct 2018 - Dec 2021

Job Responsibilities:

Responded to customer inquiries via phone, email, and chat, assisting with product questions and service issues. Trained new team members on best practices and customer support protocols. Handled phone calls and emails, responding to inquiries and ensuring messages were directed to the correct person or department. Assisted with organizing meetings, travel arrangements, and preparing materials...

Live Chat SupportPhone SupportEmail SupportSocial Media SupportGoogle Sheets (Advanced)Excel (Advanced)Python (Pandas/NumPy)TableauData MiningB2B Sales

Quick Stats

Age32 years
GenderFemale
English LevelFluent
Other Languages
SwahiliFluent
FrenchBasic
ID VerificationNot verified

Certifications

Virtual Assistant Certified
Mornitoring and Evaluation
Customer Service Excellence Certified

Education

Bachelor's Degree

Egerton University

2014 - 2018