Onboarding Specialist - SupervisorOnboarding Specialist - Supervisor
Louie
ID Verified$1,600
per month
($9/hour)
Profile Description
Experienced and self-motivated professional with a strong background in onboarding, supervision, quality assurance, and customer support. Skilled in training and guiding teams, monitoring performance, and ensuring consistent service quality across processes. Adept at communication, problem-solving, and handling multiple tasks in fast-paced remote environments. Comfortable working independently or within a team, with a strong focus on accuracy, efficiency, and continuous improvement. Open to rem...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Onboarding Specialist - Quality Analyst
Get2Work
Dec 2025 - Apr 2026
Job Responsibilities:
KEY RESPONSIBILITIES Conducted onboarding and training sessions for new hires to ensure smooth integration into company processes and standards. Monitored and evaluated chat, call, or task quality based on defined KPIs and performance guidelines. Provided coaching, feedback, and support to improve agent performance and productivity. Ensured compliance with company policies, workflow procedures, an...
Onboarding Specialist - Supervisor
Get2Work
May 2023 - Dec 2025
Job Responsibilities:
KEY RESPONSIBILITIES Supervised end-to-end onboarding processes for new hires, ensuring smooth integration into company systems, tools, and workflows. Led and facilitated training sessions to equip new employees with the necessary skills, knowledge, and performance expectations. Monitored trainee progress and provided coaching, feedback, and support to ensure successful completion of onboarding re...
Subject Matter Expert for Technical Support
Teleperformance
Feb 2021 - May 2023
Job Responsibilities:
KEY RESPONSIBILITIES Served as the primary point of expertise for technical support processes, tools, and product knowledge within the team. Provided real-time assistance and guidance to agents handling complex technical issues and escalations. Conducted coaching sessions, side-by-side support, and refresher training to improve team performance and accuracy. Analyzed recurring technical issues and...
Technical Support | Customer Support | Sales Agent
Teleperformance
Jan 2020 - Feb 2021
Job Responsibilities:
KEY RESPONSIBILITIES Provided technical and customer support by diagnosing issues, troubleshooting problems, and guiding users through solutions. Handled inbound and outbound customer interactions via chat, email, and/or calls with professionalism and efficiency. Assisted customers with product inquiries, account management, and issue resolution while ensuring a positive experience. Identified cus...
Market Researcher
Dynata
Jan 2019 - Jan 2020
Job Responsibilities:
KEY RESPONSIBILITIES Conducted market research to gather data on industry trends, customer behavior, competitors, and market conditions. Collected and analyzed quantitative and qualitative data using surveys, online research tools, and databases. Identified market opportunities and consumer needs to support business strategy and decision-making. Prepared detailed reports, charts, and presentations...