customer service Attendant, Administration, call Agent

Linda

510/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer service professional with experience in customer support, call handling, administrative support, and client relationship management. Skilled in resolving customer inquiries, handling high volumes of calls and emails, maintaining accurate records, and providing efficient administrative support. Strong communication, active listening, problem-solving, and organizational skills, with the ability to remain calm and professional in fast-paced environments. I am a quick learner, adaptable,...

Top Skills

Account Management · <1 yearApollo.io · <1 yearAsana · <1 yearB2B Sales · <1 yearB2C Sales · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Live Chat SupportBeginner
Ticket ManagementBeginner
Social Media SupportBeginner
ZendeskBeginner
LiveChatBeginner
Customer.ioBeginner
FreshdeskBeginner
Help ScoutBeginner
IntercomBeginner
CrispBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Proposal WritingBeginner
Account ManagementBeginner
Linkedin OutreachBeginner
Cold CallingBeginner
B2C SalesBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
PipedriveBeginner
Close.ioBeginner
Zoho CRMBeginner
CopperBeginner
Apollo.ioBeginner
ZoomInfoBeginner
Hunter.ioBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Monday.comBeginner
JiraBeginner
ClickUpBeginner
TrelloBeginner
AsanaBeginner

Software Development

ReactBeginner
HTML5/CSS3Beginner
TypeScriptBeginner
Next.jsBeginner
Node.jsBeginner
C# (.NET Core)Beginner

Work Experience

SALES REPRESENTATIVE

JILAG LIMITED

May 2026 - Present

Key Achievements:

Key Responsibilities Generated and qualified new business leads through field prospecting, cold calling, and client visits. Built and maintained relationships with clients through regular follow-ups and professional communication. Prepared and submitted business proposals, quotations, and company profiles to prospective clients. Conducted market research to identify new business opportunities and potential clients. Maintained accurate records of client interactions and sales activities using Excel. Coordinated meetings with clients and responded to inquiries in a timely and professional manner. Key Achievements Successfully identified and engaged potential clients across the construction and commercial sectors. Expanded the company's prospect database by researching property developers, architects, contractors, and facility management companies. Strengthened client relationships through consistent follow-ups and professional customer service. Improved lead tracking and reporting by maintaining organized client records and progress updates. Contributed to increasing JILAG Limited's visibility by introducing the company's services to new organizations and decision-makers.

Phone SupportTechnical SupportTicket ManagementEmail SupportLead ManagementSocial Media SupportZendesk

Quick Stats

Age24 years
English LevelFluent
ID VerificationNot verified

Certifications

INFORMATION COMMUNICATION AND TECHNOLOGY