Success ManagerSuccess Manager
Laurel
ID Verified$1,000
per month
($6/hour)
Profile Description
Experienced Admin Support, Operations, and Client Success professional with 18+ years of experience in BPO, customer service, sales, virtual assistance, training, and team leadership. Proven expertise in client relationship management, team performance, coaching, onboarding, process improvement, KPI management, and customer experience. Experienced in supporting diverse business operations, managing client and team needs, resolving escalations, improving workflows, and driving service quality and...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Marketing & Growth
Human Resources
AI & Automation
Work Experience
Tech Support, Customer Service & Sales Representative
VXI
Feb 2019 -
Job Responsibilities:
Provided technical support and customer service for internet, cable, mobile, and telecommunications services. Handled inbound calls and chat interactions involving technical, billing, account, and service-related concerns. Diagnosed connectivity, equipment, account, and service issues using established troubleshooting procedures. Guided customers through step-by-step troubleshooting and technic...
Client Success Manager
Platinum Edge
Nov 2025 - Jun 2026
Job Responsibilities:
Managed client relationships and served as the primary point of contact for client concerns, requests, and operational requirements. Led client onboarding activities, including account setup, workflow alignment, process documentation, and coordination of required tools and resources. Monitored Virtual Assistant (VA) performance, productivity, quality, attendance, and overall client satisfaction....
Learning and Development Lead Trainer
iQor
Nov 2022 - Dec 2025
Job Responsibilities:
Facilitated new-hire and upskilling training programs covering product knowledge, customer service, communication, sales, retention, and operational processes. Delivered training using classroom and virtual learning methodologies to support employee onboarding and development. Provided performance coaching focused on improving KPI, CSAT, NPS, quality, productivity, and customer experience result...
Customer Service Team Leader
iQor
Jul 2021 - Nov 2022
Job Responsibilities:
Managed daily customer service operations to achieve performance, productivity, quality, and customer satisfaction targets. Monitored key performance indicators including CSAT, NPS, quality, attendance, productivity, and service levels. Conducted regular coaching sessions, one-on-one meetings, performance reviews, and developmental discussions. Identified performance gaps and implemented coachi...
Customer Service, Dispatch, Authorizations & Sales
iQor
Oct 2020 - Jul 2021
Job Responsibilities:
Reviewed and processed home warranty claims involving HVAC, plumbing, electrical, and appliance repair services. Evaluated warranty coverage, contract terms, exclusions, eligibility, and service requirements. Verified customer and service history, repair details, estimates, and supporting documentation for claim authorization. Coordinated with customers, technicians, contractors, and service pr...
Senior Virtual Assistant
Focusinc Group
Mar 2012 - Aug 2018
Job Responsibilities:
Provided comprehensive virtual administrative and operational support to business owners and clients. Managed email correspondence, calendar scheduling, appointments, follow-ups, and administrative tasks. Conducted online research, product research, market research, and information gathering. Managed product listings, inventory records, purchasing activities, and order-related processes. Suppo...
Quick Stats
Certifications
Education
Bachelor's Degree
John Paul College of Davao
2015 - 2019
Bachelor's Degree
Brokershire College
2003 - 2007