eCommerce & Customer Support Specialist | Admin Virtual AssieCommerce & Customer Support Specialist | Admin Virtual Assi
Khim
ID Verified$600
per month
($3/hour)
Profile Description
Experienced Customer Support and E-Commerce Virtual Assistant with a strong background in administrative support, logistics coordination, technical support, and client communication. Skilled in handling customer inquiries, order management, email support, CRM tools, and eCommerce platforms such as Shopify and Zendesk. Adaptable, detail-oriented, and committed to delivering efficient service in fast-paced remote environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Work Experience
Ecommerce
POLYWOOD
Jan 2026 - Mar 2026
Job Responsibilities:
Assisted customers through email and order management support using tools such as Zendesk, Shopify, Acumatica, Podio, ScreenSteps, Salsify, Sabertooth, and ShipHawk. ● Handled inquiries regarding orders, shipping updates, delays, cancellations, refunds, warranty claims, and missing parts. ● Coordinated with shipping, accounting, and warranty teams to process customer requests and provide accurate...
Social Media Back Office
Ibex Global Solutions
Jan 2023 - Aug 2025
Job Responsibilities:
● Delivered multi-channel B2B customer support via social media, managing tracking, delivery updates, and pickups. ● Resolved complex shipment concerns and coordinated logistics, significantly improving customer satisfaction and efficiency. ● Maintained detailed record
Banking Operations Specialist
Invech Treasure Processing Operation
Apr 2018 - Oct 2018
Job Responsibilities:
Managed international banking transactions and multi-currency portfolios for high-net-worth clients. ● Ensured global regulatory compliance for cross-border transactions across multiple major financial institutions.
Travel Agent
Yvette Travel 'N Events Services
Feb 2016 - Mar 2018
Job Responsibilities:
Streamlined visa processing and international travel bookings, maintaining a 98% approval rate. ● Optimized itineraries for group travel and reduced booking errors, enhancing client retention and team efficiency.