Customer Support SpecialistCustomer Support Specialist
Joshua
$850
per month
($5/hour)
Profile Description
Customer support specialist with extensive experience in providing excellent service to international clients. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high satisfaction scores. Proficient in support ticketing systems, live chat, and email communication. Strong problem-solving abilities with patient and empathetic approach. Experienced in working US hours and understanding Western customer expectations. Passionate about helping customers and building ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Customer Support Representative
Concentrix
Mar 2021 - Dec 2024
Key Achievements:
Provided technical and billing support for SaaS platform serving 10K+ customers. Maintained customer satisfaction score of 4.8/5 consistently across all channels. Resolved 95% of customer issues on first contact through effective troubleshooting. Handled 50+ customer interactions daily via chat, email, and phone. Identified product improvement opportunities based on customer feedback.
Quick Stats
Certifications
Education
Bachelor of Science in Business Administration
University of the Philippines
2015 - 2019