Admin Officer, VA, Customer Service & Retention SpecialistAdmin Officer, VA, Customer Service & Retention Specialist

Job Responsibilities:

• Site Launch: Managed the end-to-end setup of the Bacolod site from a "bare shell" office to a fully operational, high-growth business hub. • Multi-Site Leadership: Provided executive oversight for two major sites (Lacson & East), ensuring strict adherence to company policies and strategic objectives. • Process Optimization: Developed risk mitigation plans and identified operational bottlenecks t... more...

Job Responsibilities:

• Lead Management: Supported real estate investors via property research, lead generation, and data encoding. • Workflow Coordination: Managed appointment setting and administrative workflow using GoHighLevel and Navigator (Base44). • Answered calls and emails efficiently, offering round-the-clock client and customer care. • Provided day-to-day administrative support, improving overall business ef... more...

Job Responsibilities:

• • Operations: Directed daily resort operations, staff training, and local government liaison (serving as HIROWA Secretary). • Growth: Strategized marketing projects to promote local tourism, consistently hitting high-season sales targets. • Crisis Management: Resolved high-level guest concerns and managed logistics for large-scale resort events. • Enhanced guest satisfaction by offering personal... more...

Job Responsibilities:

• Recipient of Top Sales Award for New Associates. • Consultancy: Educated clients on financial planning and managed product provider relationships. • Developed and maintained strong relationships with clients through regular, meaningful communication, building trust and loyalty. • Consulted with clients to assess and meet short- and long-term financial goals. • Interviewed clients to identify inc... more...

Job Responsibilities:

• Recipient of Employee Loyalty Award. • Administration: Streamlined office operations by developing SOPs and managing student enrollment/registration cycles. • Worked with parents and staff to improve student behavioural and learning issues with proactive approaches. • Chaired meetings with parents and teachers to discuss student progress and address concerns. • Spearheaded extracurricular activi... more...