Project Manager, Team LeaderProject Manager, Team Leader

Key Achievements:

●Owned end-to-end delivery of Amazon marketplace growth initiatives, coordinating cross-functional teams and managing scope, timelines, and quality across concurrent campaigns. ●Analyzed key performance metrics to identify growth opportunities and kept stakeholders aligned on priorities, trade-offs, and sequencing. Streamlined workflows and resolved operational delivery issues proactively, supporting listing optimization and marketplace compliance to drive continuous account growth.

Key Achievements:

●Served as the central delivery hub between internal specialist teams (SEO, PPC, Design, Brand Management) and clients across a portfolio of concurrent engagements. ●Held teams accountable for on-time delivery, ensuring every deliverable aligned with client goals and the agency's quality standards. ●Acted as the primary day-to-day client contact, providing clear, transparent updates that kept engagements moving toward launch.

Key Achievements:

●Provided end-to-end administrative and delivery support to executives, managing schedules, travel, and priorities to keep daily operations on track. ●Prepared, edited, and proofread reports, presentations, and client-facing documents to a high standard of accuracy and polish. ●Organized and maintained filing and information systems to keep records accessible and engagements audit-ready.

Key Achievements:

●Led day-to-day team operations: set goals, assigned tasks, and monitored progress against performance targets. ●Coached and mentored team members to develop skills and consistently meet delivery and quality benchmarks. Maintained open communication between team and management, ensuring compliance with company policy, quality standards, and client-specific requirements.

Key Achievements:

●Resolved complex, escalated seller issues spanning account management, policy compliance, product listings, and customer feedback. ●Maintained high seller satisfaction while supporting smooth day-to-day operation of the Amazon marketplace.

Key Achievements:

●Ensured team compliance with company policy, quality standards, and client-specific delivery requirements. Maintained open lines of communication between team members and management to resolve issues quickly.

Key Achievements:

●Led team-building, training and development, and policy/procedure improvement initiatives in a fast-paced, performance-driven environment. ●Drove strategic planning and motivated staff to maximum productivity while maintaining strong organizational and interpersonal standards.

Key Achievements:

●Reported daily, weekly, and monthly performance and financials to clients and operations leadership. ●Coordinated action plans for daily operations and launched an employee recognition program that measurably improved morale.

Key Achievements:

●Led and supported a team of CSRs in optimal execution of call center operations, acting as in-house subject matter expert. ●Provided floor support and effective feedback to new hires and associates.