Joan

Virtual Assistant

Joan

1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Administrative Assistant with 2 years of remote experience supporting operational workflows, data management, task coordination, and record keeping for UK and US-based teams. Skilled at maintaining accurate spreadsheets and trackers, standardizing records, identifying errors and data gaps, and following up on outstanding items until they are resolved. Comfortable working independently in a remote environment, following SOPs precisely, and communicating clearly when information is...

Top Skills

API Integration · <1 yearApollo.io · <1 yearAsana · <1 yearBookkeeping · <1 yearCalendar Management · <1 year

Skills & Expertise

AI & Automation

ZapierBeginner
Make (Integromat)Beginner
n8nBeginner
Workflow AutomationBeginner
API IntegrationBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
ClickUpBeginner

Specialized Skills

OnboardingBeginner

Sales & Business Development

Lead GenerationBeginner
Cold Email OutreachBeginner
SalesforceBeginner
Zoho CRMBeginner
Apollo.ioBeginner
Hunter.ioBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
GoHighLevelBeginner
Email MarketingBeginner
HubSpotBeginner
MailchimpBeginner

Human Resources

SOP WritingBeginner

Finance & Accounting

QuickBooksBeginner
XeroBeginner
BookkeepingBeginner

Work Experience

Administrative and Operations Assistant

The ReWear Store

May 2025 - Present

Key Achievements:

▸ Manage the personal and business calendar of the founder, scheduling appointments, setting reminders, and ensuring nothing is double-booked or missed. ▸ Handle personal and business correspondence on behalf of the founder, drafting and sending professional responses and flagging anything requiring direct attention. ▸ Research and book travel arrangements, accommodation, and logistics, presenting clear itineraries and confirming all details in advance. ▸ Track recurring admin tasks, subscriptions, supplier renewals, and follow-up deadlines, chasing outstanding items before they are overdue. ▸ Maintain organised digital records and filing systems in Google Drive, applying consistent naming conventions so documents are always easy to find. ▸ Handle ad-hoc personal tasks including online research, purchases, and general life-admin support as needed throughout the working week. ▸ Work with full discretion on confidential personal and business matters, maintaining professionalism at all times. KEY ACHIEVEMENT▸ Built a trusted long-term working relationship with the founder by being consistently proactive, discreet, and thorough, to the point where day-to-day personal admin runs without the founder needing to follow up or chase anything.

ZapierWorkflow AutomationEmail SupportLive Chat SupportTicket ManagementGoogle Sheets (Advanced)

Executive Virtual Assistant

Black Shark Digital

Jul 2025 - Nov 2025

Key Achievements:

▸ Managed the founder's calendar and personal scheduling across time zones, coordinating meetings, appointments, and follow-up actions without conflicts. ▸ Handled all incoming correspondence, triaging messages, drafting responses, and ensuring nothing sat unanswered for longer than agreed. ▸ Maintained organised records and documentation in Notion and Google Drive, keeping files clearly structured and up to date. ▸ Researched suppliers, platforms, and service options on request, presenting findings clearly so decisions could be made quickly. ▸ Tracked open tasks and recurring administrative actions, following up independently to make sure nothing slipped between sessions. KEY ACHIEVEMENT: ▸ Took over a backlog of unanswered correspondence in the first week and cleared it within two days, setting up a triage system that kept the inbox manageable and response times consistent for the rest of the engagement.

ZapierWorkflow AutomationMake (Integromat)API IntegrationLead Managementn8n

Administrative Assistant

Capvim International Publishers

Jan 2023 - Apr 2024

Key Achievements:

▸ Managed appointment scheduling and internal calendar coordination across the team, keeping meetings confirmed and reminders sent in advance. ▸ Handled written correspondence professionally, drafting communications on behalf of management and ensuring all outgoing messages were clear and appropriate. ▸ Maintained organised records for contracts, editorial documents, and internal files, applying consistent structure and naming conventions throughout. ▸ Tracked project deadlines, outstanding tasks, and recurring admin milestones, flagging anything overdue and following up until resolved. Key Achievement: ▸ Rebuilt the team's project tracking system from a scattered set of documents into a single organised Google Sheets tracker, giving management a clear and reliable view of where every project stood at any point in time.

ZapierWorkflow AutomationEmail SupportZendeskLead ManagementTicket ManagementGoogle Sheets (Advanced)

Quick Stats

Age25 years
English LevelConversational
ID VerificationNot verified
Portfolio
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