ADMIN & OPERATIONS | CUSTOMER SUPPORT SPECIALISTADMIN & OPERATIONS | CUSTOMER SUPPORT SPECIALIST

Job Responsibilities:

Managed project workflows, deadlines, and documentation using [link hidden], Pipedrive, Google Drive, and Notion to ensure efficient tracking, accurate records, and timely processing of building approvals and certifications. Supported daily administrative and operational functions by preparing reports, reviewing and lodging NSW Planning Portal applications, coordinating inspection schedules, and t... more...

Job Responsibilities:

Provided customer support through Richpanel and email by handling enquiries related to orders, shipping updates, product information, cancellations, exchanges, returns, and delivery concerns with professionalism and timely communication. Managed Shopify orders and customer accounts, including order verification, fulfillment updates, refunds, exchanges, address changes, and support for personalized... more...

Job Responsibilities:

Assisted clients with enquiries regarding Medicare, health insurance, life insurance, and retirement annuity services while maintaining professional communication and strict confidentiality. Prepared, reviewed, and organized client documentation for insurance applications, policy updates, renewals, and financial counseling appointments while ensuring compliance with HIPAA privacy standards and dat... more...

Job Responsibilities:

Supported administrative operations for NDIS participant services by preparing documentation, managing records, and updating participant information using knowledge of PRODA and NDIS systems and procedures. Monitored participant files, service agreements, compliance documents, and service bookings to ensure records were accurate, complete, and up to date while supporting efficient coordination of... more...

Job Responsibilities:

Created branded marketing materials and managed email marketing campaigns using Canva and Klaviyo, supporting product launches, seasonal promotions, customer engagement, and consistent brand messaging across campaigns. Managed e-commerce operations through Shopify Plus, Amazon Seller Central, and Faire, including product listings, inventory updates, order monitoring, sales reporting, and workflow... more...

Job Responsibilities:

Provided administrative and customer support for daily business operations of Fire Nicotine by managing communications, operational workflows, customer enquiries, order concerns, and product-related questions through Gmail and Instagram. Managed Instagram community engagement, lead generation, and influencer outreach by responding to comments and direct messages, coordinating brand collaborations,... more...

Job Responsibilities:

Supported the Operations Director with daily operational coordination, project tracking, and cross- functional workflow management using [link hidden], Google Drive, and DocuSign to ensure efficient collaboration and timely completion of deliverables. Managed customer support and escalations across Gorgias, Aircall, WhatsApp, and email by resolving order concerns, refunds, and service enquiries w... more...

Job Responsibilities:

Coordinated meetings, schedules, and project-related administrative tasks. Managed customer inquiries and maintained product listings. Ensured project timelines and operational requirements were consistently met.

Job Responsibilities:

Managed customer support and warranty claims processes. Coordinated repairs, replacements, and after-sales service concerns. Maintained accurate service documentation and records.

Job Responsibilities:

Conducted English grammar, writing, and conversation lessons for adult learners from Japan, China, Korea, and Brazil. Adapted teaching approaches to meet varying student learning needs. Maintained strong communication and customer satisfaction standards.

Job Responsibilities:

Handled customer inquiries, transaction processing, and issue resolution. Delivered professional customer support in a fast-paced environment. Maintained service quality and productivity standards.

Job Responsibilities:

Provided mentorship, process guidance, and technical support to team members. Conducted evaluations to identify operational improvement opportunities. Assisted in training and performance enhancement initiatives.

Job Responsibilities:

Assisted customers with claims, account updates, and benefits-related inquiries. Resolved concerns efficiently while maintaining service quality standards.

Job Responsibilities:

Managed customer inquiries, order processing, and complaint resolution. Collected customer feedback to support service and product improvements.

Job Responsibilities:

Delivered phone and chat support for U.S. directory assistance services. Researched and provided accurate business and contact information. Ensured positive customer experiences in a high-volume support environment.