Virtual Assistant | Customer Support ExpertVirtual Assistant | Customer Support Expert
Jene
ID Verified$1,200
per month
($7/hour)
Profile Description
I have over 7 years of experience in customer and technical support, along with experience in merchant services, payment processing, and virtual assistance. I have handled CRM updates, merchant applications, document collection, appointment scheduling, emails, and customer follow-ups. I also work closely with sales teams and support departments to keep applications moving and make sure tasks are completed on time. I am organized, reliable, and willing to learn new things while helping the team a...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Work Experience
Admin Assistant/Virtual Assistant
SMPL Solution
Feb 2025 - Present
Job Responsibilities:
Experienced in merchant services support, CRM management, lead tracking, appointment scheduling, and merchant application processing. Skilled in coordinating with sales and support teams, following up on applications, and assisting with merchant device activation.
Customer support/ technical support
Concentrix
Oct 2019 - Apr 2026
Job Responsibilities:
Educated customers on coverage, pricing, and subscription options. Managed customer accounts, security concerns, and technical troubleshooting. Resolved hardware, network, and software issues, including data recovery. Processed returns, refunds, warranty claims, and return shipping labels. Followed up on pending warranty requirements and provided shipment tracking updates.
Quick Stats
Education
Certificate
COMputerSENSE College of Communications and Technology, Inc.
2009 - 2010