E-commerce Operations & Customer Support VAE-commerce Operations & Customer Support VA
Jemimah
ID Verified$1,500
per month
($9/hour)
Profile Description
I help growing Shopify and DTC brands stay on top of customer support and day-to-day e-commerce operations. Too many customer inquiries? Orders that need follow-up? Product listings that need updating? Customers waiting for answers? I take care of the operational details so you can focus on growing your store. With 5+ years of experience in customer support and e-commerce, I’ve supported customers across Shopify, Amazon, Etsy, Zendesk, Gorgias, and Salesforce. My experience includes customer su...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Virtual Assistant – E-Commerce & Operations
Pinhole Press
Jan 2024 - Jul 2026
Job Responsibilities:
Administered daily operations across Amazon Seller Central, Etsy, and Shopify, monitoring account health notifications and ensuring strict platform compliance. Investigated missing, delayed, or damaged deliveries through courier portals; liaise with logistics providers and process Amazon SAFE-T and courier compensation claims to maximize revenue recovery. Processed 50–100 support tickets daily wit...
Customer Support & Operations Agent
Influx
Mar 2021 - Dec 2023
Job Responsibilities:
• Delivered customer service via email, live chat, and phone for multiple international e-commerce clients, handling 50+ daily inquiries, order amendments, and shipping updates. • Monitored order lifecycles from dispatch to final delivery, proactively resolving complaints regarding billing, delivery delays, and failed shipments. • Identified recurring operational friction points and collaborated w...