Virtual Assistant, e-comerce manager, customer supportVirtual Assistant, e-comerce manager, customer support

Highly organized and proactive Virtual Assistant with 5+ years of remote experience supporting international e-commerce businesses and managing multi-channel customer operations. Proven track record in marketplace administration (Amazon Seller Central, Etsy, Shopify), order tracking, returns processing, and SAFE-T / courier claims management. Skilled in optimizing product listings, authoring SOPs, and maintaining 96%+ CSAT scores. Thrives working independently and collaborating with cross-functi... See more