Lead Gen & LinkedIn Outreach & SMM & Website Design & CRMLead Gen & LinkedIn Outreach & SMM & Website Design & CRM

Key Achievements:

• Managing and scheduling social media content across LinkedIn and other platforms • Supporting LinkedIn lead generation and targeted outreach campaigns • Researching and identifying relevant prospects and potential clients • Managing leads and maintaining accurate CRM records • Supporting content planning, copywriting, and content calendars • Assisting with website updates and digital content • Coordinating client communications, meetings, and follow-ups • Using digital tools and CRM platforms to organise workflows and improve day-to-day operations • Supporting clients with their online presence, visibility, and audience growth

Key Achievements:

• Provided customer support by understanding customer concerns, resolving issues, and delivering clear, practical solutions. • Used active listening and problem-solving skills to identify customer needs and recommend appropriate products or services. • Maintained accurate customer records and documented interactions for reporting, follow-up, and quality purposes. • Identified opportunities to introduce relevant products and services while maintaining a positive customer experience. • Built rapport with customers through professional, empathetic, and solution-focused communication.

Key Achievements:

• Supported customers with Internet, Mobility, and TV products and services while identifying solutions aligned with their needs. • Used active listening and strategic questioning to understand customer requirements and recommend suitable products. • Presented product features, promotions, and options clearly to support informed purchasing decisions. • Successfully handled objections and built customer rapport through confident, consultative communication. • Maintained accurate product and customer information while staying up to date with services, pricing, and promotions. • Applied sales and relationship-building skills to support cross-selling and upselling opportunities.

Key Achievements:

• Provided professional customer support by identifying customer needs, resolving concerns, and delivering appropriate solutions. • Used active listening, empathy, and clear communication to build rapport and improve the customer experience. • Maintained accurate customer account records and documented interactions according to company requirements. • Applied problem-solving skills and available resources to resolve customer enquiries efficiently.