Customer Service Specialist | Manager | Virtual Assistant

Geornie

ID Verified
800/mo
Gubat, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have been in the BPO industry for 4 years and counting, supporting multiple accounts with different lines of businesses like customer service, back office and escalation department. I have handled Amazon Logistics and Retail, I also supported VRBO which is a Travel account and part of Expedia Group as well as ClickPay and SimpleBills for Realpage. I have also worked as an Operation Manager at a Hotel Resort, additionally I also worked as an appointment setter for an Australian account and serv...

Skills & Expertise

AI & Automation

Copy.aiBeginner

Content & Writing

Customer Success

Data & Analytics

Design & Creative

CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
eBayBeginner
TikTok ShopBeginner

Finance & Accounting

FreshBooksBeginner
XeroBeginner
QuickBooksBeginner

Sales & Business Development

Work Experience

Virtual Admin Assistant

Magic Inc.

Jan 2025 - Oct 2025

Social Media AnalyticsLead GenerationHubSpotCold CallingCold Email OutreachAccount ManagementSalesforceContent MarketingGoogle AdsLinkedIn Ads

Operations Manager

Pipa De Playa

Jan 2024 - Dec 2024

Phone SupportEmail SupportBlog WritingLive Chat SupportSocial Media SupportTechnical SupportLiveChatCapCutVideo EditingExcel (Advanced)

Customer Service Representative | Payment Collection

Peak Outsourcing

Jul 2022 - Oct 2023

SalesforceAccount ManagementZendeskTechnical SupportLive Chat SupportPhone SupportEmail Support

Customer Service Representative

Sutherland Global Services

Sep 2019 - Apr 2022

Email SupportPhone SupportLiveChatCold CallingSalesforce

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified