Gallelea

Payroll and Customer Success Specialist

Gallelea

1,700/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I'm a seasoned payroll specialist specializing in customer support and tax compliance. My experience is also incorporated with expertise in administrative support, customer service and data management.

Top Skills

Email Support · 10 yearsLive Chat Support · 10 yearsPayroll · 10 yearsPayroll Processing · 10 yearsPhone Support · 10 years

Skills & Expertise

Human Resources

PayrollExpert
TimekeepingExpert

Virtual Assistance & Admin

Travel PlanningExpert
Executive Assistant ServicesIntermediate
Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
CalendlyBeginner
ClickUpBeginner
JiraBeginner

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Video SupportExpert
Technical SupportIntermediate
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

E-commerce & Marketplace

Order ProcessingExpert

Finance & Accounting

Payroll ProcessingExpert
Tax PreparationExpert
BookkeepingExpert
QuickBooksBeginner
XeroBeginner
Accounts Payable/ReceivableBeginner
Financial ReportingBeginner
Budget ManagementBeginner

Marketing & Growth

SubstackBeginner

Work Experience

Service Support Specialist

Adp

Aug 2014 - Sep 2025

Key Achievements:

Started as a tier 1 associate. Became a tier 2 associate in less than a year Became a Service Support Specialist after 5 years

PayrollTravel PlanningEmail SupportVideo SupportTicket ManagementTechnical SupportPhone SupportLive Chat Support

Quick Stats

Age41 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Fundamentals of Payroll

Education

Bachelor's Degree

TUP

2000 - 2004