Benefits Specialist /TA /Executive Assistant & OperationsBenefits Specialist /TA /Executive Assistant & Operations

Job Responsibilities:

Employee Support & Inquiry Resolution: Handled 750+ employee inquiries via Zoom phone and email with an average response time under 24 hours, maintaining a CSAT score of 4.8/5. ● Open Enrollment Preparation: Supported Open Enrollment planning for 500+ employees, ensuring 100% workbook accuracy and contributing to a 98% readiness rate. ● Claims Processing: Processed 60+ life, STD, and LTD claims... more...

Job Responsibilities:

● Managed full-cycle recruitment for remote executive assistants and operations roles across global time zones; collaborated with Growth, EA Success, and Onboarding teams. ● Screened 2,000+ applications and case studies, reducing candidate drop-off by 25% through streamlined processes. ● Conducted 1,000+ structured interviews, achieving 85% placement success and reducing average time-to-hire to... more...

Job Responsibilities:

● Team Leadership & Performance: Led and coached a team of customer service agents across Lifetouch and SharperImage campaigns, contributing to an average CSAT score of 4.3/5, exceeding client benchmarks by 12%. ● Operational Oversight: Monitored daily call volumes, schedules, and workloads, ensuring agents handled 1,200+ inbound and outbound calls per month with a 92% First Call Resolution (FCR)... more...

Job Responsibilities:

Calendar & Meeting Efficiency: Coordinated over 1,000 executive meetings annually with a 98% on-time start rate, reducing scheduling conflicts by 40%. ● Travel & Logistics Coordination: Managed travel arrangements for regional logistics teams, achieving 15% cost savings through vendor negotiations and route optimization. ● Document & Reporting Accuracy: Prepared and distributed over 500 reports... more...