Virtual AssistantVirtual Assistant
Diane
$500
per month
($3/hour)
Profile Description
I have 13 years of experience in Customer Service assisting global customers. Exceptional leader talented at Quality Assurance, Team Management and Customer Service. I am a Motivated Training and Quality Manager with solid experience managing all levels of large- scale projects, including lead generation and Call Management and Data Entry. I am also a Meticulous Manager, excellent at juggling multiple tasks and working under pressure. Dedicated and meticulous Administrative Assistant with over 1...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Trainor / Team Leader
B Contact INC
Aug 2025 - Jan 2026
Job Responsibilities:
A proactive leader with a proven track record in talent development and operational excellence. Skilled in designing training programs, providing actionable coaching, and leveraging performance analytics to ensure teams consistently meet or exceed organizational targets.
Administrative Assistant
Northside Rentals
Mar 2024 - Jun 2025
Job Responsibilities:
An organized Operations Coordinator with expertise in managing complex customer lifecycles and fleet logistics. Proven ability to handle financial transactions, resolve high-pressure complaints, and streamline administrative workflows to maintain seamless business operations.
Inbound Sales Specialist
Foundever
Jun 2023 - Mar 2024
Job Responsibilities:
Dynamic Operations & Sales Leader with a comprehensive background in driving revenue, managing complex logistics, and developing high-performing teams. Proven expert in consultative sales and objection handling, consistently exceeding monthly targets while maintaining a focus on customer retention.
Virtual Assistant/ Digital Marketing Specialist
Imarket Digital Agency
Jan 2023 - Aug 2023
Job Responsibilities:
Versatile Operations & Business Development Professional with a record of driving growth through strategic lead generation and consultative sales. Expert in managing the full customer lifecycle—from high-volume cold calling and CRM management to complex contract administration and technical logistics. A natural leader and mentor, skilled in designing training programs and managing performance to e...
International Cold Caller
Overview Development
Jan 2023 - Apr 2023
Job Responsibilities:
Results-Driven Operations & Sales Leader with a comprehensive background in full-cycle business growth and team development. Proven expert in consultative sales and lead generation, with a sharp eye for upselling and cross-selling opportunities that maximize revenue. Adept at managing complex operational logistics and CRM documentation while leading high-performing teams through strategic coaching...
Real Estate Virtual Assistant
The-DC-Group / Blink Home Buyers
Feb 2020 - Jan 2023
Job Responsibilities:
Dynamic Operations Specialist & Sales Leader with a mastery of real estate lead generation, marketing automation, and full-cycle sales management. A technical power-user of CRM systems, skip tracing tools, and automated campaign platforms (SMS/RVM) who excels at transforming raw data into high-value opportunities. Proven expert in personnel development, having built onboarding programs and coached...
International Cold Caller
Local Home Buyers
Apr 2022 - Nov 2022
Job Responsibilities:
A strategic communicator adept at converting leads, upselling premium services, and analyzing market trends to drive organizational growth. Proven expert in team development and performance coaching, with a background rooted in operational precision, CRM integrity, and strict SOP compliance. A solution-focused professional dedicated to maximizing revenue, improving customer retention, and streamli...
Outbound Caller / Team Leader
Charles RE Freedom Soft
Jan 2021 - Sep 2021
Job Responsibilities:
Expert in driving revenue through active coaching, strategic team briefings, and meticulous performance tracking. Adept at maintaining operational excellence by balancing strict procedural compliance with a focus on staff development and workflow efficiency.
Outbound Caller And Information Gathering
Result Solutions
Nov 2020 - Aug 2021
Job Responsibilities:
Proven expert in high-volume lead conversion and team supervision, with a specialized background in real estate logistics and marketing automation. Adept at identifying market trends to drive process improvements and developing high-impact sales materials to maximize customer engagement. A data-driven leader committed to CRM integrity, performance coaching, and exceeding aggressive organizational...
Quality Assurance Analyst Assistant / Team Leader
National Debt Relief
May 2018 - Jan 2020
Job Responsibilities:
Strategic Operations & Quality Systems Leader with a comprehensive background in full-cycle business growth and performance architecture. A QA expert proficient in designing quality benchmarks, calibrating evaluation standards, and leveraging data trends to drive site-wide improvements. Proven mastery in sales pipeline forecasting and real estate logistics, combined with a record of leading high-p...
Virtual Assistant
RDA Solutions
Nov 2016 - Oct 2019
Job Responsibilities:
Strategic Operations & Client Relations Leader with a global perspective and a mastery of full-cycle business growth. A technical powerhouse in CRM architecture and marketing automation, combined with a QA-driven approach to process improvement and performance benchmarking. Proven expert in leading international teams, mentoring junior staff, and managing complex sales pipelines to drive revenue....
Training And Quality Manager
Ellick BPO Solutions
Sep 2013 - Nov 2016
Job Responsibilities:
Strategic Operations & Talent Development Leader with an extensive background in scaling high-performing teams through data-driven training and quality frameworks. A process architect expert in designing L&D programs, QA benchmarks, and sales forecasting models that align with aggressive revenue targets. Proven mastery in real estate logistics and marketing automation, combined with a record of le...
International Sales Representative
MSIT Solutions
May 2013 - Sep 2013
Job Responsibilities:
A market-focused leader expert in competitive analysis, sales enablement, and the design of high-impact L&D and QA frameworks. Proven mastery in real estate logistics and marketing automation, combined with a record of leading multi-functional teams through complex onboarding and performance coaching. A process architect dedicated to operational excellence, CRM integrity, and the execution of data...