Diane

Virtual Assistant

Diane

500/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I have 13 years of experience in Customer Service assisting global customers. Exceptional leader talented at Quality Assurance, Team Management and Customer Service. I am a Motivated Training and Quality Manager with solid experience managing all levels of large- scale projects, including lead generation and Call Management and Data Entry. I am also a Meticulous Manager, excellent at juggling multiple tasks and working under pressure. Dedicated and meticulous Administrative Assistant with over 1...

Skills & Expertise

Customer Success

Data & Analytics

Design & Creative

Adobe XDAdvanced
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Human Resources

RecruitmentIntermediate

Marketing & Growth

LinkedIn AdsBeginner
GoHighLevelBeginner
HubSpotBeginner
MailchimpBeginner

Real Estate Operations

Sales & Business Development

Work Experience

Trainor / Team Leader

B Contact INC

Aug 2025 - Jan 2026

Job Responsibilities:

A proactive leader with a proven track record in talent development and operational excellence. Skilled in designing training programs, providing actionable coaching, and leveraging performance analytics to ensure teams consistently meet or exceed organizational targets.

Administrative Assistant

Northside Rentals

Mar 2024 - Jun 2025

Job Responsibilities:

An organized Operations Coordinator with expertise in managing complex customer lifecycles and fleet logistics. Proven ability to handle financial transactions, resolve high-pressure complaints, and streamline administrative workflows to maintain seamless business operations.

Inbound Sales Specialist

Foundever

Jun 2023 - Mar 2024

Job Responsibilities:

Dynamic Operations & Sales Leader with a comprehensive background in driving revenue, managing complex logistics, and developing high-performing teams. Proven expert in consultative sales and objection handling, consistently exceeding monthly targets while maintaining a focus on customer retention.

Virtual Assistant/ Digital Marketing Specialist

Imarket Digital Agency

Jan 2023 - Aug 2023

Job Responsibilities:

Versatile Operations & Business Development Professional with a record of driving growth through strategic lead generation and consultative sales. Expert in managing the full customer lifecycle—from high-volume cold calling and CRM management to complex contract administration and technical logistics. A natural leader and mentor, skilled in designing training programs and managing performance to e...

International Cold Caller

Overview Development

Jan 2023 - Apr 2023

Job Responsibilities:

Results-Driven Operations & Sales Leader with a comprehensive background in full-cycle business growth and team development. Proven expert in consultative sales and lead generation, with a sharp eye for upselling and cross-selling opportunities that maximize revenue. Adept at managing complex operational logistics and CRM documentation while leading high-performing teams through strategic coaching...

Real Estate Virtual Assistant

The-DC-Group / Blink Home Buyers

Feb 2020 - Jan 2023

Job Responsibilities:

Dynamic Operations Specialist & Sales Leader with a mastery of real estate lead generation, marketing automation, and full-cycle sales management. A technical power-user of CRM systems, skip tracing tools, and automated campaign platforms (SMS/RVM) who excels at transforming raw data into high-value opportunities. Proven expert in personnel development, having built onboarding programs and coached...

International Cold Caller

Local Home Buyers

Apr 2022 - Nov 2022

Job Responsibilities:

A strategic communicator adept at converting leads, upselling premium services, and analyzing market trends to drive organizational growth. Proven expert in team development and performance coaching, with a background rooted in operational precision, CRM integrity, and strict SOP compliance. A solution-focused professional dedicated to maximizing revenue, improving customer retention, and streamli...

Outbound Caller / Team Leader

Charles RE Freedom Soft

Jan 2021 - Sep 2021

Job Responsibilities:

Expert in driving revenue through active coaching, strategic team briefings, and meticulous performance tracking. Adept at maintaining operational excellence by balancing strict procedural compliance with a focus on staff development and workflow efficiency.

Outbound Caller And Information Gathering

Result Solutions

Nov 2020 - Aug 2021

Job Responsibilities:

Proven expert in high-volume lead conversion and team supervision, with a specialized background in real estate logistics and marketing automation. Adept at identifying market trends to drive process improvements and developing high-impact sales materials to maximize customer engagement. A data-driven leader committed to CRM integrity, performance coaching, and exceeding aggressive organizational...

Quality Assurance Analyst Assistant / Team Leader

National Debt Relief

May 2018 - Jan 2020

Job Responsibilities:

Strategic Operations & Quality Systems Leader with a comprehensive background in full-cycle business growth and performance architecture. A QA expert proficient in designing quality benchmarks, calibrating evaluation standards, and leveraging data trends to drive site-wide improvements. Proven mastery in sales pipeline forecasting and real estate logistics, combined with a record of leading high-p...

Virtual Assistant

RDA Solutions

Nov 2016 - Oct 2019

Job Responsibilities:

Strategic Operations & Client Relations Leader with a global perspective and a mastery of full-cycle business growth. A technical powerhouse in CRM architecture and marketing automation, combined with a QA-driven approach to process improvement and performance benchmarking. Proven expert in leading international teams, mentoring junior staff, and managing complex sales pipelines to drive revenue....

Training And Quality Manager

Ellick BPO Solutions

Sep 2013 - Nov 2016

Job Responsibilities:

Strategic Operations & Talent Development Leader with an extensive background in scaling high-performing teams through data-driven training and quality frameworks. A process architect expert in designing L&D programs, QA benchmarks, and sales forecasting models that align with aggressive revenue targets. Proven mastery in real estate logistics and marketing automation, combined with a record of le...

International Sales Representative

MSIT Solutions

May 2013 - Sep 2013

Job Responsibilities:

A market-focused leader expert in competitive analysis, sales enablement, and the design of high-impact L&D and QA frameworks. Proven mastery in real estate logistics and marketing automation, combined with a record of leading multi-functional teams through complex onboarding and performance coaching. A process architect dedicated to operational excellence, CRM integrity, and the execution of data...

Quick Stats

Age45 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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