GHL SpecialistGHL Specialist

Key Achievements:

• Accomplished a 20% reduction in repeat customer issues, as measured by QA audit scores, by conducting root cause analysis and implementing corrective workflow changes. • Accomplished a 90% first-contact resolution rate in L2 technical support, as measured by case closure metrics, by troubleshooting complex backend system issues. • Accomplished a 15% improvement in CSAT scores, as measured by customer satisfaction reporting, by delivering data-driven operational insights that guided team performance. • Accomplished 100% CRM data accuracy across Salesforce and SAP, as measured by compliance audits, by managing case records, escalations, and documentation to enterprise standards. • Delivered live technical support to U.S.-based clients via Zoom, consistently resolving complex issues in real time with high client satisfaction scores.

Key Achievements:

• Accomplished full sub-account management across 4+ active client brands in Real Estate, Property Management, Coaching, and Consulting, as measured by successful maintenance of each account, by configuring pipelines, custom fields,automations, tags. • Accomplished a 40% improvement in lead response time and stabilization of broken GHL environments, as measured by pipeline activity metrics and 5+ rebuilt workflows, by auditing and resolving gaps in pipelines, tags, automations, custom fields, and trigger logic. • Accomplished a cold outreach and nurture automation system for Real Estate and Trades leads, as measured by automated first-contact sequencing with kill-switch logic on response, by building conditional workflows that routed non-responders into multi-step nurture sequences. • Accomplished a multi-signal engagement tracker, as measured by real-time tagging based on email open count, link click count, and website visit count with automatic pipeline stage promotion, by configuring custom field counters and triggerbased automations. • Accomplished automated weekly Top 20 engagement reporting, as measured by consisted delivery without manual input by integrating [link hidden], Zapier and Google Sheet with GHL via webhook triggers. • Accomplished a Fee Estimator intake and routing process, as measured by automated lead qualification on form submission, by building GHL forms connected to conditional workflow logic that segmented and routed leads by response. • Accomplished pipeline restructuring from fragmented regional pipelines into two clean Residential and Commercial pipelines, as measured by improved lead flow and custom fields at each stage, by redesigning automation logic and rebuilding follow-up sequences. • Accomplished SmartList-based contact management, automated email nurture by customer demographic, Airtable-based asset management, and a structured audit dashboard for active GHL workflows.